Administrator, Service Point Management Department

The Bank of Tokyo Mitsubishi-UFJ; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

MUFG, officially Mitsubishi UFJ Financial Group, invites a recent graduate to join the Service Point Management Department as an Administrator in Jakarta. You will handle document verification, support customers, and assist with administrative tasks within SPMD, while contributing to process improvements and collaborating with the Marketing Support Team to hit department KPIs.

Ideal candidates bring a bachelor’s degree, strong English communication, and an eagerness to learn, with basic Japanese

Qualifications

• Recent graduate with a bachelor’s degree (S1) in any discipline.
• English proficiency is mandatory; Japanese language is desirable.
• Strong communication, analytical and problem-solving skills.

Responsibilities

• Document Handling: Receive, review, and verify customer-submitted documents with high accuracy, ensuring timely processing.
• Customer Support: Provide proactive, solution-oriented assistance to address customer inquiries and concerns.
• Administrative Support: Support in handling and resolving administrative matters within SPMD.
• Process Improvement: Analyze and recommend improvements to enhance operational processes.
• Cross-Unit Collaboration: Support Marketing Support Team and other units to achieve targets.

Job description

Administrator, Service Point Management Department

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Key Responsibilities

• Document Handling: Receive, review, and verify customer-submitted documents with high accuracy, ensuring timely processing in accordance with the Standard Operation Manual.
• Customer Support: Strengthen customer trust by providing proactive, solution-oriented assistance to address customer inquiries and concerns.
• Administrative Support: Provide comprehensive support in handling and resolving administrative matters within SPMD.
• Process Improvement: Analyze and provide recommendations to enhance operational processes, ensuring effectiveness, efficiency, and continuous improvement.
• Cross-Unit Collaboration: Support other units—particularly the Marketing Support Team—in achieving departmental targets and key performance objectives.

Requirement

• Recent graduate with a bachelor’s degree (S1) in any discipline. Degrees in Marketing, Business, or Communication are highly preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in English is mandatory, and basic knowledge of the Japanese language is highly desirable.
• Strong analytical and problem-solving skills, with the ability to collaborate effectively within a team.
• Technical proficiency in Microsoft Office 365 (Excel, Word, PowerPoint), Google Workspace (Spreadsheet, Docs, Slides), and Canva. Familiarity with basic Tableau will be highly considered.
• Time management and ability to handle multiple tasks. Demonstrates eagerness to learn and grow, with good adaptability.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long‑term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.