Admin Customer Service

Kinoa Cafe; Provinsi Bali; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

Kinoa Cafe in Bali is seeking a Customer Service Administrator to respond to inquiries via phone, email, and social channels, providing accurate product and policy information and maintaining positive customer relationships.

You will handle complaints, follow up on issues, process orders, and keep customer records up to date, ensuring smooth service delivery from inquiry to completion.

Responsibilities

• Respond to customer inquiries through phone, email, messaging applications and social media in a timely and professional manner.
• Provide accurate information regarding products, services, pricing, promotions and company policies.
• Handle customer complaints, feedback and requests, ensuring prompt resolution or escalation when necessary.
• Maintain positive customer relationships by delivering courteous and solution-oriented service.
• Follow up with customers to ensure satisfaction and resolve outstanding issues.
• Process customer orders, reservations, bookings and service requests accurately.
• Maintain and update customer records, databases and transaction history.
• Monitor order status, delivery schedules or service completion and provide updates to customers.
• Assist in implementing customer service procedures and operational improvements.
• Ensure accuracy in all customer communications and documentation.
• How many years' experience do you have as a Customer Service Administrator?

Job description

Respond to customer inquiries through phone, email, messaging applications and social media in a timely and professional manner.

Provide accurate information regarding products, services, pricing, promotions and company policies.

Handle customer complaints, feedback and requests, ensuring prompt resolution or escalation when necessary.

Maintain positive customer relationships by delivering courteous and solution-oriented service.

Follow up with customers to ensure satisfaction and resolve outstanding issues.

Process customer orders, reservations, bookings and service requests accurately.

Maintain and update customer records, databases and transaction history.

Monitor order status, delivery schedules or service completion and provide updates to customers.

Assist in implementing customer service procedures and operational improvements.

Ensure accuracy in all customer communications and documentation.

How many years' experience do you have as a Customer Service Administrator?