Account Manager

Pengiklan Anonim; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

LimeStash is building the leading platform for collectibles in Indonesia. We are seeking an Account Manager to drive seller onboarding and growth, identifying high-potential sellers and guiding them from outreach to successful listings on our marketplace.

You will own end-to-end recruitment, onboarding, and ongoing seller success initiatives, collaborating with cross-functional teams to optimize listings, pricing, and customer service.

Qualifications

• 3–5 years of experience in seller acquisition, business development, or merchant operations in e-commerce, marketplaces, or social commerce.
• Strong negotiation, communication, and relationship-building skills in Bahasa Indonesia and English.
• Data-driven mindset with experience using metrics to drive decisions.
• Willingness to travel within Indonesia for offline seller meetings and events.

Responsibilities

• Identify and target high-potential seller segments across Indonesia.
• Execute end-to-end seller recruitment: outreach, negotiation, contract signing, and onboarding.
• Build and maintain a robust seller pipeline to achieve monthly onboarding targets.
• Develop seller education materials (guides, tutorials, best practices) for success on the platform.
• Conduct regular seller training sessions (online and offline) on live streaming sales, photography, pricing, and customer service.
• Serve as the primary point of contact for key sellers, ensuring high satisfaction and retention.
• Monitor seller performance metrics and provide data-driven feedback.
• Proactively identify and resolve seller issues related to payments, logistics, platform policies, and technical problems.
• Collect seller feedback to inform product roadmap and platform improvements.
• Ensure seller compliance with platform policies and work with trust & safety to maintain marketplace integrity.

Skills

Negotiation

Communication

Relationship-building

Bahasa Indonesia

English

Data-driven mindset

Job description

LimeStash is seeking a results-driven Account Manager to lead our merchant onboarding and growth operation in the Indonesian collectibles market. You will be responsible for identifying, onboarding, and managing high-quality sellers to build a vibrant and trusted marketplace. This is a critical role in which you can put action into direct impact.

Key Responsibilities

Seller Acquisition & Business Development

Identify and target high-potential seller segments: offline collectible stores, hobby shops, TCG resellers, toy retailers, and top individual collectors across Indonesia

Execute end-to-end seller recruitment: outreach, negotiation, contract signing, and onboarding

Build and maintain a robust seller pipeline to achieve monthly onboarding targets

Develop creative acquisition strategies to penetrate the fragmented collectibles market

Design and execute a streamlined seller onboarding process, including account setup, listing optimization, and platform training

Create seller education materials (guides, tutorials, best practices) to help sellers succeed on our platform

Conduct regular seller training sessions (online and offline) on live streaming sales, product photography, pricing strategies, and customer service

Seller Operations & Relationship Management

Serve as the primary point of contact for key sellers, ensuring high satisfaction and retention

Monitor seller performance metrics (GMV, listing count, conversion rate, cancellation rate) and provide data-driven feedback

Proactively identify and resolve seller issues related to payments, logistics, platform policies, and technical problems

Collect seller feedback to inform product roadmap and platform improvements

Marketplace Health & Quality Control

Ensure seller compliance with platform policies, including product authenticity, listing standards, and customer service requirements

Work closely with the trust & safety team to maintain marketplace integrity

Implement seller rating and review systems to drive quality improvements

Conduct ongoing market research on the Indonesian collectibles ecosystem, competitor analysis, and industry trends

Identify emerging categories and seller opportunities to expand our marketplace

Track competitor seller acquisition strategies and benchmark our performance

Qualifications & Requirements

Must Have:

3-5 years of experience in seller acquisition, business development, or merchant operations in e-commerce, marketplaces, or social commerce

Strong negotiation, communication, and relationship-building skills in Bahasa Indonesia and English

Data-driven mindset with experience using metrics to drive decisions

Ability to work independently in a fast-paced startup environment

Willingness to travel within Indonesia for offline seller meetings and events when needed.

Nice to Have:

Existing network and relationships within the Indonesian collectibles/hobby community or background in the collectibles, hobby, or lifestyle retail industry

Experience with live commerce or social commerce platforms (TikTok Shop/Shopee Live or similar application).

Experience in early-stage startups or marketplace cold-start phases

About the Company

LimeStash is building the leading platform for collectibles in Indonesia. We combine content, community engagement, and trusted transactions to create a seamless experience for collectors to discover, buy, and sell trading cards and collectible toys.

We offer a high-entrepreneurial work environment, direct career velocity, and the chance to shape a passion economy alongside an experienced leadership team.