Account Manager

Ideku Technology Solution Pte Ltd; Jakarta Pusat; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Ideku Technology Solution Pte Ltd is seeking a senior partnerships professional in Indonesia to advise C-level executives and franchise networks on SaaS adoption and renewal strategies across multi-store operations. You will lead upgrades and cross-sell modules, track usage across locations, and coordinate with Product and Engineering to deliver complex deployments for large merchant networks.

Fluency in English is required; MBA is preferred.

Qualifications

• Bachelor's degree in Marketing, Business Administration, or IT is required; MBA or Master's preferred.
• 7–10+ years in Partnership, Business Development, or Brand Marketing management roles.
• Proven track record with an established network within Telco, Banking, and E-commerce sectors.
• Masterful ability to pitch, structure, and close deals using marketing growth as currency.
• Exceptional presentation, storytelling, and persuasion skills for executives.
• Deep understanding of digital business models, co-branding, and performance metrics.
• Fluent in English; additional Asian languages are a plus.

Responsibilities

• Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
• Drive software tier upgrades and cross-sell add-ons (inventory management, multi-outlet analytics, CRM, kitchen display systems) and upsell hardware upgrades.
• Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to maximize value realization.
• Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with merchant expansion plans.
• Partner with Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integrations for large merchant networks.
• Proactively identify low-adoption stores and risk indicators to deploy training or interventions before contract renewals.

Skills

Partnership development

Business development

Brand marketing management

Enterprise sales

Negotiation

Presentation skills

Storytelling

Customer relationship management

Digital business models

APIs & integrations

Education

Bachelor's degree in Marketing, Business Administration, or Information Technology

MBA or Master's degree preferred

Job description

• Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
• Drive software tier upgrades, cross-sell advanced add-on modules (e.g., inventory management, multi-outlet analytics, CRM, kitchen display systems), and upsell hardware upgrades.
• Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to ensure maximum product value realization.
• Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with the merchant's physical and digital expansion plans.
• Partner with internal Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integration requests for large merchant networks.
• Proactively identify low-adoption store locations and risk indicators to deploy training or technical interventions before contract renewal periods.

Responsibilities

• Act as the primary advisor for C-level executives, franchisees, and VP-level retail/F&B operations to drive multi-store SaaS adoption and retention.
• Drive software tier upgrades, cross-sell advanced add-on modules (e.g., inventory management, multi-outlet analytics, CRM, kitchen display systems), and upsell hardware upgrades.
• Track and optimize core POS and SaaS platform usage metrics across all enterprise merchant locations to ensure maximum product value realization.
• Lead quarterly business reviews (QBRs) to align the SaaS/POS roadmap with the merchant's physical and digital expansion plans.
• Partner with internal Product, Engineering, and Implementation teams to manage complex rollout deployments and custom integration requests for large merchant networks.
• Proactively identify low-adoption store locations and risk indicators to deploy training or technical interventions before contract renewal periods.

Requirements

• Bachelor's Degree in Marketing, Business Administration, or Information Technology is required, with an MBA or Master's degree strongly preferred.
• 7-10+ years in Partnership, Business Development, or Brand Marketing management roles.
• Proven track record with an established network of contacts within the Telco, Banking, and E-commerce sectors.
• Masterful ability to pitch, structure, and close deals using marketing growth and visibility as the primary currency.
• Exceptional presentation, storytelling, and persuasion skills tailored for corporate executive audiences.
• Deep understanding of digital business models, co-branding dynamics, and modern performance marketing metrics.
• Deep understanding of cloud-based business models, API-driven integrations, merchant ecosystems, and modern performance marketing.
• Fluent in English. Additional Asian languages would be an advantage.