Account Executive (Pontianak)

PT GOTO GOJEK TOKOPEDIA TBK; Pontianak; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital ecosystem in Indonesia is looking for an Account Executive to drive revenue growth by collaborating with merchants and providing tailored solutions. The ideal candidate holds a Bachelor’s degree and has at least 2 years of relevant experience. You will support key initiatives, develop business plans, and need to be comfortable working under pressure. This role offers a chance to be part of a dynamic team focused on impactful outcomes.

Benefits

Medical

Qualifications

• At least 2 years of relevant experience in FMCG, telecommunications, or tech.
• Ability to maintain good relationships with key partners.
• Fact-based, number-oriented individual who can interpret data.

Responsibilities

• Reach sales goals with assigned merchants.
• Proactively present solutions and conduct business reviews.
• Support merchants by resolving issues.
• Develop Joint Business Plans for merchants.

Skills

Business sense

Communication skills

Negotiation skills

Education

Bachelor’s degree in Business Administration, Marketing, Sales, or related field

Job description

Overview

As an Account Executive, you will report to the Area Sales Manager, operating within a designated Area under the Region Operations team. This role requires close collaboration with the Region Sales team, including Merchant Strategy and Sales Support. She/he will regularly visit and collaborate with assigned merchants to assess their needs and provide tailored advice to increase revenue. Additionally, they will collaborate across streams, including Operations and User Growth, to optimize results.

By joining us, you will be part of a mission-driven team that celebrates individual growth, fosters collaboration, and is passionate about making a meaningful difference for SMBs.

What You Will Do

• Reached sales goals with assigned merchant leads by using Motion Standard and Virtual Engagement.
• Proactively present solutions and conduct regular business reviews to help merchants expand their business through consultative selling.
• Support merchants by identifying and resolving issues, including those related to merchant-funded promotions and advertising, troubleshooting, and modifying documentation or adding new outlets, entities, or brands.
• Developing Joint Business Plan as collaborative action to grow merchants in the respected portfolio as the future growth driver.
• Actively observe competitor movements and market movements.
• Canvass regularly and onboard new merchants to increase market penetration.
• Support the city's key initiatives, including Merchant Partnership, Assortment, and Merchant Spending.
• Ensure timely submission and administration of advertisements, promotions, agreement changes, and additional outlets, including merchant complaints. Always report to the Area Sales Manager and seek assistance from the appropriate Person In Charge.
• Develop skills, learn about new products, and attend training regularly.

What You Will Need

• Holds a Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• At least 2 years of relevant experience, preferably in a top 5 FMCG, telecommunications, or tech company, with over 1 year spent in a representative area and possessing a strong network and knowledge of the region.
• Demonstrates strong business sense with a solid understanding of markets, customers, and competitors.
• Has existing relationships or the ability to bridge, develop, and maintain good relationships with key partners.
• Possesses excellent communication and negotiation skills.
• A fact-based, number-oriented individual who can interpret data effectively to make data-driven decisions.
• Comfortable working under pressure in fast-paced and ambiguous environments, with a self-motivated and results-driven approach.
• Willing to be placed in any location within Gojek’s area of operations.

About the Team

Account Executives drive sustainable revenue growth by developing merchant business. They build relationships, provide consultative solutions, onboard new merchants, and address their needs. They identify business opportunities, monitor market trends, support local sales, and ensure smooth administrative processes, while continuously developing their skills.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial services in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the region offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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