WSS Customer Service and Sales Advisor MP

Wilhelmsen Ships Service; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Wilhelmsen Ships Service in Hong Kong is seeking a Customer Service & Sales Advisor to be the primary contact for customers, delivering commercial guidance and managing orders. You will ensure timely updates and proactive service to maximize satisfaction and growth.

You will follow up quotes, promote campaigns, and collaborate with Sales to convert opportunities into orders while maintaining accurate information flow and timely delivery.

Qualifications

• Fluent in English, written and spoken.
• Interest/experience in the shipping industry and marine products.
• Customer-focused with ability to understand and react to customer needs and turn opportunities into sales growth.
• Excellent interacting, networking and communicating skills; builds relationships with customers and colleagues.
• Solid commercial understanding and proactive attitude in sales.
• Growth mindset with a can-do attitude; seeks solutions.
• Adaptable to changing circumstances and new initiatives; eager to learn.
• Analytical mindset and attention to detail; uses data-driven insights.
• Proficient with digital tools and platforms; comfortable with tech.
• Strong organizing and execution skills to deliver high-quality service.

Responsibilities

• Work closely with the customers, understanding and supporting decision makers’ needs and be their main contact in WSS Customer Service.
• Advise and support customers on what, why, when and where to buy through good commercial guidance.
• Keep customers informed of changes in order delivery status, surcharges and other relevant information.
• Ensure timely and accurate order management, keeping customers updated and proactively managing issues.
• Proactively identify, plan and follow up open quotes to convert into orders.
• Utilize tools and customer knowledge to leverage insights for value and growth.
• Capture leads and follow up in collaboration with Sales to drive opportunities.
• Promote selected sales campaigns, promotions and initiatives to customers.
• Process high-value inquiries and orders per global processes and targets.
• Be an active member of the Sales team for the account portfolio.

Skills

Customer service

Sales skills

English fluency

Maritime industry

Communication

Data insights

Digital tools

Lead follow-up

Education

Relevant education or experience

Tools

CRM software

MS Excel

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The position

We are looking for a Customer Service & Sales Advisor.

Main Responsibilities

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
• Advise and support customers on what, why, when and where to buy through good commercial guidance
• Keep customers informed of changes in the order delivery status, surcharges and any other relevant information
• Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues
• Proactively identify, plan and follow up open quotes to turn this into orders
• Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
• Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
• Actively promote selected sales campaigns, promotions and initiatives to customers
• Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
• Be an active member of the Sales team for the respective account portfolio
• Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
• Customer visits in close collaboration with Sales (KAMs, TSMs and TS&BDMs)
• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information)

Qualifications

• Relevant education and/-or relevant work experience
• Fluent in English – both in writing and speaking
• Interest/experience in the shipping industry and marine products
• Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.
• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues
• Solid commercial understanding and sales skills, with a professional and proactive attitude
• Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.
• Quickly adapts to changing circumstances, accepts new ideas and change initiatives
• Is always curious and enthusiastic to learn and develop and able to put learning into practice.
• Eager to share knowledge to increase the competence in the team.
• Good analytical skills and attention to detail. Ability to act on Data Driven Insights.
• Ability to use Digital Tools (digital interest and savviness)
• Excellent telephone sales skills
• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
• Shows respect and sensitivity towards cultural and religious differences
• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction