WSS Customer Service and Sales Advisor MP

Wilhelmsen group; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Wilhelmsen group in Hong Kong is seeking a Customer Service & Sales Advisor to be a primary contact for customers in WSS Customer Service and drive sales growth. You will understand customer needs and provide commercial guidance on what, why, when and where to buy.

Maintain clear communication on order delivery, surcharges, and status updates while ensuring timely order management and proactive issue resolution. Collaboration with Sales is essential.

Qualifications

• Relevant education and/-or relevant work experience.
• Fluent in English – both in writing and speaking.
• Interest/experience in the shipping industry and marine products.
• Customer focused with the ability to understand and react to their needs, and with the ability to turn opportunities into sales growth.
• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues.
• Solid commercial understanding and sales skills, with a professional and proactive attitude.
• Growth mindset – Having a 'Can Do' attitude, looking for solutions to challenges.
• Quickly adapts to changing circumstances, accepts new ideas and change initiatives.
• Is always curious and enthusiastic to learn and develop and able to put learning into practice.

Responsibilities

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service.
• Advise and support customers on what, why, when and where to buy through good commercial guidance.
• Keep customers informed of changes in the order delivery status, surcharges and any other relevant information.
• Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues.
• Proactively identify, plan and follow up open quotes to turn this into orders.
• Utilize tools and knowledge about the customer, to leverage insights leading to adding value and increasing sales growth.
• Capture leads in close cooperation with Sales through quote follow up and other contact types.
• Actively promote selected sales campaigns, promotions and initiatives to customers.

Skills

Fluent English

Customer focus

Sales mindset

Communication skills

Problem solving

Team collaboration

Data-driven

Digital tools

Education

Relevant education or experience

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The position

We are looking for a Customer Service & Sales Advisor.

Main Responsibilities

• Work closely with the customers, understanding & supporting the decision makers’ needs and be their main contact in WSS Customer Service
• Advise and support customers on what, why, when and where to buy through good commercial guidance
• Keep customers informed of changes in the order delivery status, surcharges and any other relevant information
• Ensure timely and accurate order management, keeping customers updated and proactively managing potential issues
• Proactively identify, plan and follow up open quotes to turn this into orders
• Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
• Through quote follow up and or other type of contacts with customer proactively capture Leads in close cooperation with Sales
• Actively promote selected sales campaigns, promotions and initiatives to customers
• Process certain high value and pre-defined enquiries and orders from customers as per global processes and targets
• Be an active member of the Sales team for the respective account portfolio
• Support Sales when preparing Business Review, bring operational insight both internal as well as external. When appropriate, join Sales when do Business Revises to explain the insight direct to customers
• Ensure appropriate problem solving and wide collaboration with other functions/stakeholders to fulfil customer needs in the most efficient way
• Customer visits in close collaboration with Sales (KAMs, TSMs and TS&BDMs)
• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests (Star List information)

Qualifications

• Relevant education and/-or relevant work experience

• Fluent in English – both in writing and speaking

• Interest/experience in the shipping industry and marine products

• Customer focused with the ability to understand and react/adapt to their needs, and with the ability to turn opportunities into sales growth.

• Excellent interacting, networking and communicating skills: Establishes good relationships with customers and colleagues

• Solid commercial understanding and sales skills, with a professional and proactive attitude

• Growth mindset – Having a “Can Do” attitude, looking for solutions to challenges.

• Quickly adapts to changing circumstances, accepts new ideas and change initiatives

• Is always curious and enthusiastic to learn and develop and able to put learning into practice.

• Eager to share knowledge to increase the competence in the team.

• Good analytical skills and attention to detail. Ability to act on Data Driven Insights.

• Ability to use Digital Tools (digital interest and savviness)

• Excellent telephone sales skills

• Supporting and co-operating attitude: Adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

• Shows respect and sensitivity towards cultural and religious differences

• Excellent organizing and executing skills: Delivers quality customer sales and service by planning ahead, working in a systematic and organized way and by following directions and procedures while focusing on customer satisfaction