Operation Lead

CBRE Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

CBRE Limited in Hong Kong seeks an Operation Lead to oversee building operations and maintenance for a facility, campus, or portfolio. You will work within Facilities Management to support Property Managers on repairs and investment plans.

You will supervise staff, coordinate daily activities, manage capital projects and budgets, ensure safety and compliance, and foster strong vendor relationships while driving operational efficiency.

Qualifications

• Bachelor's degree preferred; 5–8 years of relevant experience considered with or without degree.
• Experience in staffing, training, coaching, and evaluating performance.
• Strong ability to communicate complex information and motivate teams.
• Leadership to drive operational targets across multiple disciplines.
• Proficient with MS Office: Word, Excel, Outlook.

Responsibilities

• Supervise employees; track training, conduct performance evaluations and coaching, and oversee hiring.
• Coordinate and manage daily team activities; set schedules and deadlines; cross-train staff.
• Oversee facility repairs and maintenance with technicians, vendors, and contractors.
• Maintain client relationships and conduct meetings on unresolved facility issues.
• Prepare and manage capital projects, operating budgets, and variance reports.
• Ensure safety and regulatory compliance; implement operational efficiencies.
• Develop vendor relationships and oversee procurement processes.

Skills

Staff management

Coaching

Leadership

Budgeting

Vendor management

Education

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

As a CBRE Operation Lead, you will manage many functions of building operations and maintenance for a facility, campus, or portfolio of buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

About the Role:

As a CBRE Operation Lead, you will manage many functions of building operations and maintenance for a facility, campus, or portfolio of buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans.

What You'll Do:

• Provide formal supervision to employees. Track the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors.
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Prepare and manage large and high-profile capital projects, operating budgets, and variance reports.
• Perform facility inspections quality assurance following local, state, and federal regulations. Suggest and implement operational efficiencies, repairs, and upgrade opportunities.
• Create environmental health and safety procedures for facilities.
• Develop vendor relationships and oversee invoicing procedures. Review and approve purchase orders for the procurement of parts, services, and labor for projects.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Valid driver's license required. Facility Management certification preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.
• Intermediate math skills. Ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.