Wellness Operations Strategy Leader

AIA Hong Kong and Macau

Hong Kong

On-site

HKD 900,000 - 1,200,000

Full time

8 days ago

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Job summary

AIA Hong Kong and Macau is seeking an experienced leader to design and manage the wellness centre operating model, ensuring an aligned, cohesive customer experience across health, wellbeing and protection. Lead cross-functional teams, manage budgets, and optimize resources with service providers while maintaining high standards of service and regulatory compliance.

Excellent English and Chinese, including Putonghua, with 8+ years in insurance or healthcare transformation, strong analytics and

Qualifications

University degree with 8+ years in insurance or healthcare transformation.
Strong data analytics and KPI tracking skills.
Ability to influence stakeholders and manage cross-functional teams.
Proficiency in English and Chinese (Putonghua).

Responsibilities

Lead the wellness centre operation design and management, ensuring alignment with proposition principles and delivering cohesive customer experiences.
Own and drive operation model design, prioritizing improvements with cross-functional teams to meet business KPIs.
Oversee operation management including capacity planning, governance, and service-provider partnerships to enhance productivity and customer experience.
Conduct audits, analyze processes, and implement corrective actions to reduce risks and improve service quality.
Collaborate with stakeholders to build communication plans, drive change management, and deliver enterprise-wide transformation.