WeLab Bank - Officer, Customer Engagement

WeLab Bank; Hong Kong; On-site; HKD 156,000 - 223,000; Full time

Benefits offered by this job

Learning and development stipend

Wellness and happiness initiatives

Comfortable work environment with free food

Social activities and team bonding

Happiness dollars for personal use

Job summary

A leading fintech platform in Hong Kong is seeking a customer service representative for their personal loan division. The role involves providing a comprehensive loan service, responding to customer inquiries, and conducting outbound calls. The ideal candidate should be fluent in Cantonese, have at least 1 year of customer service experience, and possess strong communication skills. Join this energetic team to make a positive impact on financial services and enjoy a vibrant workplace culture.

Qualifications

• Minimum 1 year of experience in telemarketing or customer service.
• Willing to work shifts, including Saturdays.
• Proven ability to meet or exceed sales or service targets.
• Fluent in Cantonese; basic command of English and Mandarin.
• Basic computer literacy, including Chinese and English typing.
• Willing to work shifts, including Saturdays.
• Experience in banking, financial services, personal loans, or credit-related products.
• Knowledge of HKMA regulatory requirements and KYC/AML procedures.
• Proven ability to meet or exceed sales or service targets.

Responsibilities

• Provide comprehensive personal loan service including KYC checks and application processing.
• Respond to customer enquiries and introduce suitable products.
• Conduct warm outbound calls to existing customers.
• Ensure a high standard of service professionalism and compliance throughout the customer journey.

Skills

Proactive, customer-oriented

Strong telephone communication skills

Comfortable with ambiguity

Fluent in Cantonese

Basic command of English and Mandarin

Telemarketing

Customer service

Education

Form 5 graduate or above

Tools

Basic computer literacy

Job description

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate and can deliver and execute, and we are looking for intellectually curious, open-minded, and smart‑working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About You

• You’re a go‑getter with mad juggling skills (or multiple hats) who can thrive in a fast‑paced, agile environment
• You enjoy doing purpose‑led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don’t exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could’ve been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don’t shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role

• Provide a comprehensive personal loan service, including KYC checks, application processing, and deal closure
• Respond to customer enquiries and introduce suitable products and services
• Conduct warm outbound calls to existing customers using provided call lists
• Ensure a high standard of service professionalism and compliance throughout the customer journey

What Is Required And What We’re Looking For

• Form 5 graduate or above
• Minimum 1 year of experience in telemarketing or customer service
• Proactive, customer‑oriented, with strong telephone communication skills
• Fluent in Cantonese; basic command of English and Mandarin
• Basic computer literacy, including Chinese and English typing
• Willing to work shifts, including Saturdays
• Experience in banking, financial services, personal loans, or credit‑related products
• Knowledge of HKMA regulatory requirements and KYC/AML procedures
• Proven ability to meet or exceed sales or service targets

Perks And Benefits To Enrich Your Experience At WeLab

• Learning and development stipend — we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness — numerous activities to let you focus on your physical and mental wellbeing, complemented by happiness dollars (basically, an extra stipend!) to spend on anything that makes you happy. We allow flexible time off to take care of personal matters and to enjoy time with family and friends.
• Comfortable and positive work environment — open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard — connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping‑pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone’s face to make you happier :)

WeLab’s Awards & Recognitions

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year – Hong Kong
• CNBC Disruptor 50: the only Hong Kong‑based company on the list
• Financial Times Asia‑Pacific High‑Growth Companies: #2 in ranking
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.