WeLab Bank - Officer, Collection

WeLab Bank; Hong Kong; Sur place; HKD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Learning and development stipend

Wellness and happiness programs

Open-plan office with social spaces

Résumé du poste

WeLab Bank is seeking a diligent collections professional to support daily recovery activities and manage repayment discussions with customers in a fast-paced retail lending environment.

Applicants should have at least 1 year of experience, good communication skills, and proficiency in MS Office. The role offers a collaborative, agile work setting in Hong Kong with growth opportunities within WeLab Bank.

Qualifications

• F5 above with minimum 1 year working experience.
• Experience in personal loans industry is an advantage.
• Good communication and telephone conversation skills.
• Familiar with MS Office (Word, Excel)

Responsabilités

• Handle face-to-face discussions with customers about repayment plans.
• Assist in daily collection activities and follow up collection actions with knowledge in bankruptcy and IVA claim procedure.
• Analyze overdue customers’ status and reporting.
• Communicate with external vendors for completing invoices and checks.
• Handle internal documentation and supporting work.
• Assist in ad-hoc tasks as assigned.

Connaissances

Communication skills

Phone conversations

MS Office (Word, Excel)

Outils

MS Office

Description du poste

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey. At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. Join us to build a better financial future for everyone!

About You

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You enjoy doing purpose-led and meaningful work
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity, and values
• No task is off limits for you
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role

• Handle face-to-face discussions with customer about repayment plan
• Assist in daily collection activities and follow up collection actions with good knowledge in bankruptcy and IVA claim procedure
• Analyze overdue customer’s status & reporting
• Communicate with external vendor for completing invoice & checking
• Handle internal documentation and supporting work
• Assist in ad-hoc tasks as assigned

What Is Required And What We’re Looking For

• F5 above with minimum 1 year working experience
• Experience in personal loans industry is an advantage
• Good communication and telephone conversation skills
• Familiar with MS Office (Word, Excel)

Perks And Benefits To Enrich Your Experience At WeLab

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
• Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone’s face to make you happier :)

WeLab’s Awards & Recognitions

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong
• CNBC Disruptor 50: the only Hong Kong-based company on the list
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking
• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking

We offer a competitive salary package to the successful candidate. All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.