Vice President, Cloud Operations

Hong Kong Exchanges and Clearing Limited (HKEX); Hong Kong; Presencial; HKD 2.000.000 - 3.400.000; Jornada completa

Descripción de la vacante

Hong Kong Exchanges and Clearing Limited is seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. You will oversee production operations across AWS, Alibaba Cloud and GCP, ensuring stable, secure, resilient and compliant platforms that support HKEX’s business-critical applications.

You will drive automation and Infrastructure-as-Code, partner with Cloud Architecture, Cloud Engineering and security teams, manage incidents and changes, and

Formación

• Bachelor-level degree in CS or related field; relevant certifications are a plus.
• Substantial experience in cloud infrastructure, technology operations, production support, and leadership.
• Proven production support for enterprise cloud platforms with high availability, security and recovery.
• Strong knowledge of incident, change, capacity, configuration and lifecycle management.
• Hands-on understanding of IaC, Terraform, CI/CD, cloud automation and policy-as-code.

Responsabilidades

• Lead the Cloud Operations team and ensure day-to-day operation of cloud platforms and services.
• Maintain availability, performance, security and resilience of cloud environments for critical apps.
• Establish observability: monitoring, logging, alerting, dashboards and proactive degradation detection.
• Manage capacity, demand forecasting, quotas and capacity planning for key workloads.
• Oversee platform lifecycle: patches, upgrades, obsolescence, end-of-support risks.
• Lead major incident and problem management with root-cause analysis and preventive actions.
• Ensure change, release and production-readiness controls for new cloud services.
• Ensure operations comply with HKEX standards, security requirements and regulatory needs.
• Oversee backup, DR and resilience; run regular recovery and failover exercises.
• Drive IaC adoption and automation; partner with Cloud Engineering to develop core capabilities.
• Manage cloud vendors and providers; monitor service performance and issue resolution.
• Provide clear management reporting on service health, incidents, capacity, patching and compliance.
• Develop team capabilities and a culture of ownership, risk awareness and continuous improvement.

Conocimientos

Cloud operations

Leadership

SRE practices

Terraform

CI/CD

Observability

Incident management

Stakeholder mgmt

Kubernetes

Security fundamentals

Educación

Degree in Computer Science or related

Herramientas

AWS

Alibaba Cloud

GCP

Kubernetes

Descripción del empleo

Company Introduction

We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

We are seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. The role will lead the Cloud Operations, with end-to-end responsibility for the stable, secure, resilient and compliant operation of cloud platforms supporting HKEX’s business-critical applications. The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control. The role will work closely with Cloud Architecture, Cloud Engineering, application development and support teams, cyber security, risk and other technology teams, taking ownership of operational requirements, production acceptance and ongoing service management for cloud capabilities supporting HKEX’s critical applications.

Job Duties

Job Responsibilities

• Lead the Cloud Operations team, ensuring effective day-to-day operation and delivery of cloud platforms and services.
• Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
• Establish and maintain effective observability, including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
• Govern capacity and performance management, including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
• Oversee platform lifecycle management, including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
• Lead major incident and problem management, coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
• Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
• Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements, consistent with the risk-aware operating principles in the existing Cloud Platform Services hiring profile.
• Oversee backup, disaster recovery and operational resilience, including regular recovery and failover exercises for critical services.
• Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency. Partner with Cloud Engineering to develop core automation capabilities where required, while owning operational requirements, production acceptance, support readiness and ongoing BAU processes.
• Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
• Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance.
• Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement.

Qualification Requirements

• University degree in Computer Science, Information Technology, Engineering or a related discipline.
• Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management, including leadership responsibility.
• Proven production support experience with enterprise cloud platforms is essential, preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
• Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
• Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management.
• Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades.
• Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code, with demonstrated experience driving their adoption within production operations. The candidate is not expected to personally develop all automation capabilities, but should be able to define operational requirements, challenge solution designs, establish acceptance criteria and take ownership of the resulting production operating processes.
• Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to translate operational requirements into scalable engineering and automation solutions.
• Experience with Kubernetes, cloud-native platforms and ITIL/SRE practices would be an advantage.
• Experience in financial services, financial‑market infrastructure or another highly regulated industry would be a strong advantage.
• Relevant cloud, IT service management or security certifications, such as AWS, Google Cloud, Alibaba Cloud, Kubernetes, ITIL, CISSP, CISM or CCSP, would be advantageous.
• Strong leadership, analytical, communication and stakeholder-management skills, with the ability to remain effective during critical production incidents.

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HK-DTH 9/F

Shift

Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours

40

Worker Type

Permanent