Vice President, Cloud Operations

Hong Kong Exchanges and Clearing Limited; Hong Kong; Vor Ort; HKD 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Hong Kong Exchanges and Clearing Limited is seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. You will lead the Cloud Operations team across HKEX’s cloud platforms (AWS, Alibaba Cloud, GCP) ensuring stable, secure and compliant operation of critical applications, with a focus on automation and Infrastructure-as-Code.

The role oversees production operations, drives observability, capacity management and release controls, and partners

Qualifikationen

• University degree in Computer Science, IT, Engineering or related discipline.
• Substantial cloud infrastructure and production support experience with enterprise platforms.
• Proven leadership in cloud operations, incident and change management.
• Knowledge of IaC, Terraform, CI/CD, and cloud automation tools.

Aufgaben

• Lead Cloud Operations team to ensure stable, secure cloud platforms.
• Oversee observability, monitoring, logging, and dashboards for critical workloads.
• Manage capacity planning, patching, and vulnerability remediation.
• Coordinate major incidents, root-cause analysis and preventive actions.
• Enforce change, release and production-readiness controls for new services.
• Collaborate with Cloud Engineering to develop core automation capabilities.
• Ensure compliance with HKEX standards and regulatory requirements.
• Provide reporting on service health, incidents, and capacity.

Kenntnisse

Cloud operations leadership

SRE ITSM experience

Multi-cloud (AWS GCP Alibaba)

Kubernetes

Observability

Terraform IaC

CI/CD automation

Leadership & stakeholder mgmt

Ausbildung

Bachelor degree in CS/IT/Engineering

Tools

Terraform

Kubernetes

CI/CD tooling

Cloud security tooling

Jobbeschreibung

Company Introduction: We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

We are seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. The role will lead the Cloud Operations, with end-to-end responsibility for the stable, secure, resilient and compliant operation of cloud platforms supporting HKEX’s business-critical applications. The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control. The role will work closely with Cloud Architecture, Cloud Engineering, application development and support teams, cyber security, risk and other technology teams, taking ownership of operational requirements, production acceptance and ongoing service management for cloud capabilities supporting HKEX’s critical applications.

Job Responsibilities

• Lead the Cloud Operations team, ensuring effective day-to-day operation and delivery of cloud platforms and services.
• Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
• Establish and maintain effective observability, including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
• Govern capacity and performance management, including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
• Oversee platform lifecycle management, including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
• Lead major incident and problem management, coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
• Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
• Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements, consistent with the risk-aware operating principles in the existing Cloud Platform Services hiring profile.
• Oversee backup, disaster recovery and operational resilience, including regular recovery and failover exercises for critical services.
• Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency.
• Partner with Cloud Engineering to develop core automation capabilities where required, while owning operational requirements, production acceptance, support readiness and ongoing BAU processes.
• Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
• Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance.
• Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement.

Qualification Requirements

• University degree in Computer Science, Information Technology, Engineering or a related discipline.
• Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management, including leadership responsibility.
• Proven production support experience with enterprise cloud platforms is essential, preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
• Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
• Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management.
• Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades.
• Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code, with demonstrated experience driving their adoption within production operations.
• The candidate is not expected to personally develop all automation capabilities, but should be able to define operational requirements, challenge solution designs, establish acceptance criteria and take ownership of the resulting production operating processes.
• Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to translate operational requirements into scalable engineering and automation solutions.
• Experience with Kubernetes, cloud-native platforms and ITIL/SRE practices would be an advantage.
• Experience in financial services, financial-market infrastructure or another highly regulated industry would be a strong advantage.
• Relevant cloud, IT service management or security certifications, such as AWS, Google Cloud, Alibaba Cloud, Kubernetes, ITIL, CISSP, CISM or CCSP, would be advantageous.
• Strong leadership, analytical, communication and stakeholder-management skills, with the ability to remain effective during critical production incidents.
• HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location & Working Hours

Location: HK-DTH 9/F

Shift: Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world’s leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange. As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets. HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.