Vice President, Cloud Operations

Hong Kong Exchanges and Clearing; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Hong Kong Exchanges and Clearing invites an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. You will oversee production operations across multiple clouds and drive automation to improve efficiency and control.

This role requires leading the Cloud Operations team, ensuring security, resilience and regulatory compliance while partnering with Cloud Architecture, Cloud Engineering and security teams to deliver reliable, scalable cloud services.

Qualifications

• University degree in CS, IT, Engineering or related field.
• Significant experience in cloud infrastructure and production support.
• Proven production support on enterprise cloud platforms (AWS, Alibaba Cloud, GCP, HCS).
• Experience with high availability, security and disaster recovery.
• Knowledge of incident, problem, change and capacity management.
• Hands-on observability, IAM, networking and patching in cloud environments.
• Familiarity with Terraform, CI/CD and Policy-as-Code.

Responsibilities

• Lead the Cloud Operations team to ensure daily operation and delivery of cloud platforms.
• Maintain availability, performance, security and resilience of cloud environments.
• Oversee monitoring, logging, alerting and service health dashboards.
• Drive IaC adoption and automation with Cloud Engineering.
• Manage cloud vendors and report on service health and incidents.

Skills

Cloud Ops Leadership

Observability

IaC Automation

Cloud Security

Incident & Change Mgmt

Education

Bachelor's in CS/IT/Engineering

Tools

Terraform

CI/CD Tools

Job description

Company Introduction

We're home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

We are seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. The role will lead the Cloud Operations, with end-to-end responsibility for the stable, secure, resilient and compliant operation of cloud platforms supporting HKEX's business-critical applications.

The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control. The role will work closely with Cloud Architecture, Cloud Engineering, application development and support teams, cyber security, risk and other technology teams, taking ownership of operational requirements, production acceptance and ongoing service management for cloud capabilities supporting HKEX's critical applications.

Job Duties

Job Responsibilities

• Lead the Cloud Operations team , ensuring effective day-to-day operation and delivery of cloud platforms and services.
• Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
• Establish and maintain effective observability , including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
• Govern capacity and performance management , including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
• Oversee platform lifecycle management , including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
• Lead major incident and problem management , coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
• Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
• Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements , consistent with the risk-aware operating principles in the existing Cloud Platform Services hiring profile.
• Oversee backup, disaster recovery and operational resilience , including regular recovery and failover exercises for critical services.
• Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency. Partner with Cloud Engineering to develop core automation capabilities where required, while owning operational requirements, production acceptance, support readiness and ongoing BAU processes.
• Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
• Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance .
• Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement .

Qualification Requirements

• University degree in Computer Science, Information Technology, Engineering or a related discipline.
• Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management , including leadership responsibility.
• Proven production support experience with enterprise cloud platforms is essential , preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
• Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
• Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management .
• Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades .
• Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code , with demonstrated experience driving their adoption within production operations. The candidate is not expected to personally develop all automation capabilities , but should be able to define operational requirements, challenge solution designs, establish acceptance criteria and take ownership of the resulting production operating processes.
• Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to transla