Transformation Change Management Lead (3-Year Contract)

Wah Kwong Maritime Transport Holdings Limited; Hong Kong; On-site; HKD 700,000 - 1,200,000; Full time

Job summary

Wah Kwong Maritime Transport Holdings Limited is seeking a senior Change Management professional to lead major transformation initiatives. The role focuses on preparing employees for change, driving adoption of new systems, processes and ways of working, and removing barriers to ensure successful implementation.

The candidate will partner with senior leaders, manage change communications and training, and measure post-implementation adoption to embed new behaviours across the organisation.

Qualifications

• 8+ years of experience in change management or related fields.
• Master’s and/or Bachelor’s Degree in Business, Finance, Economics, Operations, Psychology or related discipline.
• Proven track record of leading organisation change and transformation.
• Experience with senior executives and cross-functional stakeholders.
• Strong workshop facilitation and training material preparation skills.
• Experience in employee surveys to assess readiness and sentiment.

Responsibilities

• Conduct Change Impact Assessments for major initiatives.
• Develop practical change plans including communications and training.
• Identify adoption risks and address barriers before go-live.
• Map stakeholder groups and tailor engagement strategies.
• Build ownership of change with leaders and managers.
• Coordinate change communications and training with Corporate Communications.
• Assess organisational readiness before go-lives and post-implementation adoption.

Skills

Change management

Organisational transformation

Stakeholder influence

Workshop facilitation

Planning

Communication

Relationship management

Empathy

Education

Master’s/Bachelor in Business/Finance/Economics/Operations/Psychology

Job description

Reporting to the Chief Transformation Officer, the role ensures that major projects and transformation initiatives deliver their intended business outcomes by preparing employees for change, driving adoption of new systems, processes and ways of working, and identifying and addressing barriers that could prevent successful implementation.

Key Responsibilities

• Conduct Change Impact Assessments for major initiatives to identify how proposed changes will affect employees and stakeholders, including impacts on roles, responsibilities, processes, systems, required skills and ways of working
• Develop practical change plans that prepare affected employees for implementation, covering communications, engagement, training, leadership involvement and post-launch support
• Identify adoption risks across affected employee groups and business areas, and work with leaders and project teams to address resistance, capability gaps and other barriers before they affect implementation
• Map key stakeholder groups for each major initiative, assess their level of impact and influence, and tailor engagement approaches to secure understanding, commitment and timely adoption
• Partner with business leaders and managers to build ownership of change and equip them with the messages, tools and support needed to lead their teams through major initiatives
• Coordinate change communications and training activities, in close liaison with Corporate Communications, to ensure employees understand what is changing, why it is changing, how it affects them and what they need to do differently
• Assess organisational readiness before major go-live events by identifying unresolved issues, capability gaps and stakeholder concerns that could put successful implementation at risk
• Measure post-implementation adoption and work with the business to address gaps, reinforce required behaviours and embed new ways of working
• Work with project and business leaders to translate new systems, processes and capabilities into sustained behavioural change that supports the realization of expected project benefits
• Support enterprise-wide culture and behavioural change initiatives where shifts in leadership behaviour, employee mindset or ways of working are required
• Build change capability across the organisation by coaching project teams and managers on practical approaches to implement, reinforce and sustain change effectively

Experience & Qualification Requirements

• 8+ years of experience in change management, organisation transformation, management consulting or communications
• Master’s and/or Bachelor’s Degree in Business, Finance, Economics, Operations, Psychology or a related discipline
• Proven track record of leading organisation change, transformation and business improvement initiatives
• Demonstrated experience in working with senior executives and influencing across complex stakeholders
• Strong experience in managing workshops, with the ability to engage stakeholders, structure discussions and prepare clear change-related communications, presentations and training materials
• Experience in developing and managing employee surveys to assess change readiness, adoption levels and stakeholder sentiment, with the ability to analyse feedback and translate insights into practical change actions
• Excellent written, verbal and interpersonal communication skills
• Fluent in spoken and written English, with a good command of spoken and written Chinese, including Mandarin
• Empathy
• Communication
• Planning
• Workshop facilitation
• Relationship management

• We offer a competitive package to the right candidate.

As an equal opportunity employer, we welcome applications from all qualified individuals.

All personal data collected will be treated in strict confidence in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance and used solely for recruitment-related purposes. Applicants who do not receive an interview invitation within six weeks may consider their application unsuccessful, and all personal data will be retained for six months before being securely destroyed.