Trading Systems Application Support Engineer

Luxoft; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Luxoft Hong Kong is seeking an experienced Application Support professional to join a global trading platform team. You will manage readiness across pre-trading to post-trade, monitor end-to-end transaction flow, and resolve incidents with stakeholders including portfolio managers and traders.

The role emphasizes automation improvements, rapid issue resolution, and collaboration with development, operations, and infrastructure teams.

Qualifications

• At least 5+ years of application support experience.
• Comfortable with client/server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
• Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
• Detailed practical knowledge of FIX protocol.
• Experience using relational Databases (eg MySQL, MS SQL).
• Good knowledge of trade flow, asset classes and trade life cycle.
• Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
• Highly organized, detailed, control oriented, enjoys solving problems and brings in a take charge attitude.
• Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
• Ability to articulate complex issues into a high-level summary for senior management.
• Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
• Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
• Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.

Responsibilities

• Join a Global team to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
• Monitor and support end-to-end transaction flow across the trading platform.
• Identify, analyze, and resolve alerts and issues to minimize trade impact and preempt outages.
• Incident management: communicate incidents to stakeholders and PMs; create PM reports.
• Problem tracking and steering issues through to resolution.
• Regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
• Support scheduled changes with Development teams.
• Oversee automated processes, scheduling, alerting and reporting.
• Handle user requests: track, review approvals, updates, resolution through to closure.
• Identify inefficiencies and drive automation improvements with internal development teams.

Skills

Application support

Linux

Kafka

Python

Perl

SQL

FIX protocol

JIRA/Confluence

Communication skills

Problem solving

Ownership mindset

AWS

Docker

Cloud

Geneos monitoring

Tools

JIRA

Confluence

Service Desk

Job description

Luxoft Hong Kong is seeking an experienced Application Support professional to join a global trading platform team. You will manage readiness across pre-trading to post-trade, monitor end-to-end transaction flow, and resolve incidents with stakeholders including portfolio managers and traders.

The role emphasizes automation improvements, rapid issue resolution, and collaboration with development, operations, and infrastructure teams.