Trading Platform Support Engineer — AI-Driven Automation

KGI 凱基

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

9 days ago

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Job summary

KGI Asia Limited in Hong Kong is seeking a capable candidate to support trading systems, manage user access, and assist in AI-enabled workflow optimizations. You will work with cross-functional teams to ensure smooth system operations, testing, and incident handling, while maintaining clear communication with users in English, Cantonese and Mandarin.

The role requires a Bachelor's degree, 1-2 years in brokerage, and a proactive, customer-focused mindset with strong analytical skills.

Qualifications

Bachelor's degree or above.
1-2 years working experience, local brokerage preferred.
Customer-oriented and proactive.
Experience in business analysis and AI is advantageous.
Strong market sense and responsive to users' needs.
Innovative, creative, self-motivated and able to work under pressure.
Proficiency in English, Cantonese and Mandarin.

Responsibilities

Assist in providing first-line support for digital trading systems.
Support daily digital system requests and issues, ensuring timely resolutions with stakeholders.
Manage user accounts, permissions, and limit adjustments.
Prepare test plans and test cases; participate in UAT on digital platforms.
Maintain regular system checks and act as gatekeeper for production/UAT environments.
Identify manual processes that can be automated and leverage AI to optimize workflows.
Assist in incident management activities – coordinating with business and technology teams.
Support development of user manuals; assist team leader with administrative tasks.