Trade Support for Equity Desk - VP

Jefferies; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Jefferies is seeking a Trade Support professional for its Equity Desk to provide frontline and global production support for real-time trading systems, including options, futures and swaps.

The role emphasizes bug tracking, incident resolution and collaboration with product and development teams to improve workflows and resilience. Weekend support and proactive problem solving are required.

Qualifications

• 7+ years in production/application support for real-time trading environments.
• Bachelor’s degree in Computer Science, Engineering, or Mathematics.
• Knowledge of PowerShell and SQL.
• Knowledge of FIX protocol.
• Strong knowledge of structured products, swaps and derivatives.
• Knowledge of configuration management systems.
• Basic knowledge of market data products and networking/storage concepts.
• Strong analytical and troubleshooting skills.
• C#, .NET, VB Script development is a plus.

Responsibilities

• Front Line Support for Equity trading systems used by Jefferies clients and internal users.
• Handle and resolve user queries; document procedures and FAQs.
• Support compliance and legal queries; improve support methods.
• Research problems, track bugs and stability issues in production; drive fixes.
• Collaborate with product managers and development teams to improve workflows.
• Monitor application components and troubleshoot complex issues.
• Provide global support, including weekend availability for production issues.
• Build monitoring tools and deploy new systems; plan capacity for growth.
• Communicate outages and resolutions to end users as required.

Skills

Production support

Real-time trading environment

PowerShell

SQL

FIX protocol

C#/.NET/VB Script

Analytical troubleshooting

Communication

Team collaboration

Education

Bachelor’s degree in CS/Engineering/Math

Tools

Configuration Management systems

Job description

Job Description

Position Title: Trade Support for Equity Desk

Job Duties

Jefferies is seeking for Trade Support personal to play an instrumental role in supporting various Equities trading business - Options, Futures, Swaps

This Includes

• Front Line Support for Equity trading systems used by Jefferies clients as well as internal users.
• Front Line Support for all user queries.
• Support compliance and legal queries.
• Implement methods for continually improving the support method.
• Problem research and resolution. Be responsible for tracking bugs and stability issues that affect the production environment and drive changes to mitigate these.
• Document procedures, best practices and troubleshooting FAQs.
• Work with product managers/development team to improve product and supported workflows.
• Monitoring application components.
• Resolve complex application and technical problems.
• Global support and includes weekend availability to troubleshoot production related issues and perform checkouts.
• Ability to work both independently and in groups in an energetic, diverse environment.
• Debugging the system and fixing the production related issues.
• Escalate / follow-up on permanent fix for development related issues.
• Build monitor tools for production environments.
• Expedient deployment of new systems. Capacity planning and support for increasing volumes and business growth.
• Provide solutions for application automation.
• Manage communication of system and application outages to the end users whenever required.
• Handles complex operational tasks and recommends process and technology changes.
• Build, test and install software in UAT, Prod/DR environment.
• Support complex efforts involving Analysis, Design, Development and testing of various application components.

Experience/skills Required

• Strong experience (7+ years) in providing production/application support for real-time trading environment.
• Bachelor’s degree, preferably in Computer Science, Engineering, or Mathematics
• Knowledge of PowerShell and SQL.
• Knowledge of FIX protocol.
• Strong Knowledge of Structure Products, SWAP, Derivative business.
• Knowledge of configuration Management systems.
• Basic Knowledge of Market data products.
• Basic knowledge of networking and storage concepts.
• Strong analytical and troubleshooting skills.
• C#, .net, VB Script development skills set, nice plus.

Personal Attributes

• Good communication skills, including the ability to write clearly.
• Able to function effectively as a member of a team.
• Proactive with respect to personal and technical development.

About Us

Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.

At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.