Telephone Operator

The Peninsula Hong Kong; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirement scheme

Job summary

A prestigious hotel in Hong Kong seeks talented candidates for a customer service role. Ideal applicants will be enthusiastic, possess strong interpersonal and communication skills, and may have experience in the hospitality industry. Responsibilities include providing excellent service, managing inquiries, and handling bookings. The position offers 17 paid holidays and market-leading benefits in a supportive team environment.

Qualifications

• Relevant experience in the hospitality industry is advantageous.
• Excellent spoken and written communication in English, Chinese, and Mandarin.
• Hands-on experience with Microsoft Office and Property Management Systems.

Responsibilities

• Provide courteous and prompt service to internal and external customers.
• Handle inquiries over the phone efficiently.
• Manage restaurant bookings and answer general inquiries about hotel outlets.

Skills

Customer service skills

Interpersonal skills

Communication skills

Fluent in English

Fluent in Chinese

Fluent in Mandarin

MS Office proficiency

PMS software experience

Tools

PMS software

Job description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities

• Provides courteous and prompt service for internal and external customers in accordance with The Peninsula Service Principles
• Handles various sort of inquiry over the phone efficiently
• Handles restaurant’s bookings as a call centre and answers general enquiries about hotel outlets with exceptional guest service

General Requirements

• Relevant experience working in hospitality industry would be an advantage
• Excellent in spoken and written English, Chinese and Mandarin
• Hands-on experience with MS Office and PMS software

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

More Job Information

Job Function

• 物業管理 · 保安服務 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職