Technical Business Analyst - Insurance

Captar Partners Ltd; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Captar Partners Ltd. represents a client in Hong Kong seeking a hands-on technology leader to oversee enterprise applications, drive resilience, and partner with internal teams and external service providers.

The role blends solution design, incident management, and delivery oversight to ensure services are stable, secure, and scalable in line with business priorities. The ideal candidate will have a proven track record in application support, end-to-end incident management, and leadership

Qualifications

• Degree in Computer Science, Software Engineering, Information Systems, or related discipline.
• Minimum 5+ years in financial services or highly regulated industry.
• Strong background in application support and incident management.
• Experience with relational and non-relational databases (SQL Server, PostgreSQL, NoSQL).
• Cloud exposure, preferably Microsoft Azure; cloud certifications advantageous.

Responsibilities

• Translate business requirements into practical technology solutions.
• Own end-to-end ownership of complex application incidents with cross-functional teams.
• Provide technical direction on enhancements, upgrades, and operational support.
• Advise on application architecture, interoperability, and platform governance.
• Collaborate with infrastructure, security, and QA to meet control standards.
• Mentor team members on priorities, best practices, and issue resolution.
• Identify opportunities to streamline workflows and reduce operational costs.
• Develop forward-looking technology plans with stakeholders and service providers.
• Balance business priorities with risk and commercial impact.

Skills

Application support

Incident management

Cloud platforms (Azure)

Database skills (SQL/NoSQL)

Vendor management

Technical leadership

Stakeholder management

English & Mandarin

Education

Bachelors in Computer Science/Software Engineering/IS

Tools

SQL Server

PostgreSQL

NoSQL databases

Job description

About the OpportunityOur client is a well-established organisation operating within the broader financial services sector. Due to continued technology transformation, they are seeking a hands-on technology leader to support enterprise applications, improve operational resilience, and partner with both internal teams and external service providers.

This is a broad technology role combining solution design, application support, stakeholder management, and delivery oversight. The successful candidate will play a key part in ensuring technology services remain stable, secure, scalable, and aligned with business priorities.

Job Responsibilities

• Translate evolving business requirements into practical, sustainable technology solutions that support long-term digital and operational objectives.
• Take end-to-end ownership of complex application-related incidents, coordinating technical teams and vendors through diagnosis, escalation, remediation, and post-incident review.
• Provide technical direction across application enhancement initiatives, system upgrades, and ongoing operational support activities.
• Act as a subject-matter advisor on application architecture, system interoperability, infrastructure dependencies, and platform governance.
• Work closely with infrastructure, security, networking, and quality-assurance teams to ensure solutions meet internal control, change-management, and service-quality standards.
• Guide and mentor team members on operational priorities, technical best practices, and effective issue resolution.
• Identify opportunities to streamline workflows, reduce manual effort, enhance system performance, and optimise technology-related costs.
• Develop and maintain forward-looking technology plans in partnership with internal stakeholders and managed-service providers.
• Balance competing demands from business units, prioritise work according to commercial impact and risk, and resolve cross-functional conflicts constructively.
• Design and deliver solutions across cloud-based and mobile-enabled environments, ensuring compatibility, scalability, and user experience.
• Support senior management with clear reporting on system health, project progress, risks, and improvement initiatives.

Requirements

• Degree in Computer Science, Software Engineering, Information Systems, or a related discipline.
• Minimum 5+ years of relevant experience within financial services or another highly regulated industry.
• Strong background in application support, technical solution delivery, and end-to-end incident management.
• Experience working with relational and non-relational databases, such as SQL Server, PostgreSQL, or NoSQL platforms.
• Practical exposure to cloud platforms, ideally Microsoft Azure; relevant cloud certifications are advantageous but not essential.
• Familiarity with enterprise infrastructure, networking, hardware, software lifecycle management, and IT service-management practices.
• Demonstrated ability to manage third-party vendors, service providers, and external delivery partners.
• Proven leadership capability, with experience coaching technical teams and driving accountability across multiple workstreams.
• Able to design, document, and implement technical solutions with minimal supervision.
• Strong stakeholder-management and communication skills, with the ability to explain technical matters clearly to both business and IT audiences.
• Proactive, resilient, and comfortable operating in a fast-changing environment with shifting priorities.
• Excellent written and spoken English and Chinese; Mandarin is required.