Team Lead & Process Expert - After‑Sales (Greater China)

Hilti Asia Pacific; Hong Kong; On-site; HKD 446,400 - 669,600; Full time

Benefits offered by this job

Long-term career development opportunities

Birthday Leave

Medical insurance covering spouse and dependents

Annual year-end bonus

Job summary

Hilti Asia Pacific in Hong Kong is seeking a Tool Service Center Team Leader. In this role, you will lead a team of technicians to provide best-in-class after-sales service. You will focus on their development and performance while ensuring high service standards and continuous improvement across operations.

The ideal candidate has a degree in engineering and at least 3 years of relevant management experience. You’ll have the opportunity to empower your team and impact operational excellence in an innovative global company.

Qualifications

• Minimum 3 years of experience in repair, maintenance, or operations management.
• Strong capability in leading and developing a team.
• Proven success record of operational excellence and continuous improvement.

Responsibilities

• Lead and manage the Repair team ensuring high service standards.
• Drive continuous improvement and training for team members.
• Optimize workshop processes for efficiency and service quality.

Skills

Leadership

Change management

Customer orientation

Fluency in English

Fluency in Cantonese

Education

Degree in Engineering or related disciplines

Tools

SAP

Job description

Hilti Asia Pacific in Hong Kong is seeking a Tool Service Center Team Leader. In this role, you will lead a team of technicians to provide best-in-class after-sales service. You will focus on their development and performance while ensuring high service standards and continuous improvement across operations.

The ideal candidate has a degree in engineering and at least 3 years of relevant management experience. You’ll have the opportunity to empower your team and impact operational excellence in an innovative global company.