Systems Manager (Direct Contract) - DS/MC

ST Engineering Mission Software & Services Pte Ltd; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

ST Engineering Mission Software & Services seeks a System Manager to lead operations, governance, delivery, security, and continuous improvement of mission-critical IT systems for government agencies, ensuring secure, available, resilient and ISO-compliant infrastructure.

You will mentor System Engineers, manage vendors and stakeholders, oversee service delivery across the system lifecycle, and drive ITIL-aligned incident, change, and risk management while reporting to senior management.

Qualifications

• At least 10 years of IT infrastructure and systems management experience.
• At least 5 years leading technical teams, vendors, or managed services.
• Experience with ISO standards (ISO 9001, ISO/IEC 27001, ISO/IEC 12207).
• Experience with government security requirements.
• Singapore public sector project experience is a plus.

Responsibilities

• Lead system administration, operations, maintenance, and support for enterprise infrastructure.
• Develop system management strategies, roadmaps, and lifecycle plans.
• Ensure compliance with government cybersecurity directives and governance frameworks.
• Oversee availability, performance, capacity, resiliency, and SLAs/OLAs.
• Lead ITIL-based incident, problem, change, release, and config management.
• Manage vulnerability remediation, patching, and security reviews.
• Oversee disaster recovery planning and business continuity exercises.
• Provide governance for architectures, upgrades, and technology refresh.
• Manage outsourced vendors, contracts, and vendor performance.
• Coordinate audits, vulnerability assessments, and penetration testing.

Skills

IT infrastructure

Systems management

Leadership

Vendor management

Security compliance

Audits

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our STEngineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Mission Software& Services

Mission Software& Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

The System Manager is responsible for leading the operations, governance, delivery, maintenance, security, and continuous improvement of mission-critical IT systems supporting government agencies. The role ensures the infrastructure solution remain secure, available, resilient, and compliant with Singapore Government standards and international ISO framework.The System Manager provides leadership to engineering teams, manages vendors and stakeholders, and oversees service delivery throughout the system lifecycle.

Be Part of Our Success

• Lead and manage system administration, operations, maintenance, and support services for enterprise infrastructure and platform environments.

• Develop system management strategies, operational roadmaps, and lifecycle plans aligned with agency objectives.

• Ensure compliance with government cybersecurity directives, audit requirements, and government governance frameworks.

• Oversee system availability, performance, capacity, resiliency, and service levels against agreed SLA and OLA targets.

• Lead incident, problem, change, release, and configuration management processes based on ITIL practices.

• Manage vulnerability remediation, patch management, hardening, security reviews, and technical risk mitigation activities.

• Oversee disaster recovery planning, business continuity exercises, backup management, and recovery testing.

• Provide technical governance and approval of system architectures, upgrade plans, and technology refresh initiatives.

• Manage outsourced vendors, support contracts, project deliverables, and operational performance reviews.

• Coordinate audits, compliance assessments, vulnerability assessments, and penetration testing activities.

• Provide leadership, mentorship, and capability development for System Engineers and infrastructure teams.

• Prepare management reports, risk assessments, service dashboards, and executive updates.

Qualities We Value

• Minimum 10 years of IT infrastructure and systems management experience

• At least 5 years of experience leading technical teams, vendors, or managed services

• Good to have experience in Singapore public sector projects

• Goodknowledge of ISO standards (ISO 9001, ISO/IEC 27001, ISO/IEC 12207)

• Good to have experience with government security requirements

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architecture.

• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.

• Meaningful work and projects that make a difference in people's lives.

• A fun, passionate and collaborative workplace.

• Competitive remuneration and comprehensive benefits.