Systems Analyst – Platform Implementation & Integration

ESF; Hong Kong; On-site; HKD 520,000 - 720,000; Full time

Job summary

ESF is seeking a Systems Analyst to support a Digital Modernization initiative. You will implement, configure, and support core enterprise platforms across 24 schools, collaborating with school leadership, vendors, and central teams.

The role emphasizes integration work, backlog prioritization, and training support. Candidates should have 7–10 years in IT application development and support, with strong SQL and PHP experience, API design, and front-end framework proficiency.

Qualifications

• 7 to 10 years of IT application development and support experience.
• At least 4 years of SQL programming experience (SQL Server and/or Oracle).
• At least 5 years of web application development experience in PHP.
• Experience designing & building backend APIs and middleware architectures.
• Proficiency with front-end frameworks (React, Angular, or Vue.js).
• Two+ years of IT application support to end customers.

Responsibilities

• Lead functional configuration, system updates, and workflow setups for SaaS educational platforms.
• Collaborate with vendors and internal teams to diagnose root causes and manage patches.
• Consolidate and prioritize change requests into a master backlog.
• Gather requirements, run UAT, and support training across 24 schools.

Skills

SQL programming

SQL Server / Oracle

PHP web development

REST APIs

SOAP APIs

Frontend frameworks (React/Angular/Vue

IT application support

Analytical abilities

Communication with stakeholders

Education

University degree in Computer Science or related disciplines

Tools

REST APIs

SOAP APIs

Job description

Systems Analyst - Platform Implementation & Integration

ESF is seeking a talented and motivated Systems Analyst to join our core team as we drive our ambitious Digital Modernization initiative. In this role, you will play a pivotal part in implementing, configuring, and supporting core enterprise platforms (including Toddle and Sentral) across our 24 schools.

Working collaboratively with school leadership, vendors, and central teams, you will help streamline platform workflows, resolve technical integration challenges, and consolidate system enhancements into clear operational roadmaps.

Key Responsibilities:

Lead functional configuration, system updates, and workflow setups for SaaS educational platforms, ensuring alignment with school operations.

Partner with external vendors and internal technical teams to diagnose root causes, manage system patches, and resolve integration issues between enterprise systems.

Consolidate, evaluate, and prioritize change requests and technical enhancements across multiple school feedback streams into a single structured master backlog.

Collaborate directly with Vice Principals, Change Champions, and school administrators across 24 schools to gather requirements, run UAT, and support training initiatives.

At least 4 years of SQL programming experience with a preference for SQL Server and/or Oracle.

At least 5 years of web application development experience in PHP

Designing & building backend APIs and middleware architectures

Proficiency in front-end frameworks (such as React, Angular, or Vue.js) is a strong advantage

At least two years of experience providing IT application support to end customers

Technical & Professional Experience

Proven experience as a Systems Analyst or Business Analyst managing large-scale application rollouts, SaaS implementations, and complex enhancement backlogs.

Hands-on experience configuring, testing, and troubleshooting cross-system integrations using REST and SOAP APIs, as well as managing vendor patches and fixes.

Strong analytical abilities with a track record of translating complex school/business requirements into clear technical specifications and action plans.

Core Competencies & Personal Attributes

Exceptional verbal and written communication skills, with a collaborative, customer-centric approach to supporting non-technical stakeholders and school staff.

A self-starter who takes initiative to identify operational needs and deliver quality results independently without needing prompt supervision.

Excellent time management and prioritization skills, with the flexibility to adapt smoothly to shifting project needs and tight deadlines.

Typical reporting relationship: Learning Management Systems Manager

Minimum typical education: University degree in Computer Science or related disciplines

Minimum typical experience: 7 to 10 years of IT application development and support experience.

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.