Systems Analyst – Platform Implementation & Integration

The English Schools Foundation (ESF); Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

The English Schools Foundation (ESF) is seeking a Systems Analyst to drive the platform implementation and integration across 24 schools in Hong Kong. You will configure, test, and support core enterprise platforms, aligning workflows with school operations and guiding technical enhancements through a consolidated backlog.

You will partner with leadership, vendors, and central teams to translate requirements into actionable plans, run UAT, and support training initiatives, contributing to ESF's

Qualifications

• 4+ years SQL programming, with SQL Server/Oracle preferred.
• 5+ years web development experience in PHP.
• Designing & building backend APIs and middleware architectures.
• Proficiency in front-end frameworks (React/Angular/Vue.js) is a strong advantage.
• At least two years of IT application support to end customers.

Responsibilities

• Lead functional configuration, system updates, and workflow setups for SaaS educational platforms, ensuring alignment with school operations.
• Partner with external vendors and internal technical teams to diagnose root causes, manage system patches, and resolve integration issues between enterprise systems.
• Consolidate, evaluate, and prioritize change requests and technical enhancements across multiple school feedback streams into a single structured master backlog.
• Collaborate with Vice Principals, Change Champions, and school administrators across 24 schools to gather requirements, run UAT, and support training initiatives.

Skills

SQL

Web development

APIs

Frontend frameworks

IT support

Education

University degree in Computer Science

Tools

REST/SOAP APIs

Job description

Systems Analyst - Platform Implementation & Integration

ESF is seeking a talented and motivated Systems Analyst to join our core team as we drive our ambitious Digital Modernisation initiative. In this role, you will play a pivotal part in implementing, configuring, and supporting core enterprise platforms (including Toddle and Sentral) across our 24 schools.

Working collaboratively with school leadership, vendors, and central teams, you will help streamline platform workflows, resolve technical integration challenges, and consolidate system enhancements into clear operational roadmaps.

Key Responsibilities

• Lead functional configuration, system updates, and workflow setups for SaaS educational platforms, ensuring alignment with school operations.
• Partner with external vendors and internal technical teams to diagnose root causes, manage system patches, and resolve integration issues between enterprise systems.
• Consolidate, evaluate, and prioritize change requests and technical enhancements across multiple school feedback streams into a single structured master backlog.
• Collaborate directly with Vice Principals, Change Champions, and school administrators across 24 schools to gather requirements, run UAT, and support training initiatives.

Requirements

• At least 4 years of SQL programming experience with a preference for SQL Server and/or Oracle.
• At least 5 years of web application development experience in PHP.
• Designing & building backend APIs and middleware architectures.
• Proficiency in front-end frameworks (such as React, Angular, or Vue.js) is a strong advantage.
• At least two years of experience providing IT application support to end customers.

Technical & Professional Experience

• Proven experience as a Systems Analyst or Business Analyst managing large-scale application rollouts, SaaS implementations, and complex enhancement backlogs.
• Hands-on experience configuring, testing, and troubleshooting cross-system integrations using REST and SOAP APIs, as well as managing vendor patches and fixes.
• Strong analytical abilities with a track record of translating complex school/business requirements into clear technical specifications and action plans.

Core Competencies & Personal Attributes

• Exceptional verbal and written communication skills, with a collaborative, customer-centric approach to supporting non-technical stakeholders and school staff.
• A self-starter who takes initiative to identify operational needs and deliver quality results independently without needing prompt supervision.
• Excellent time management and prioritization skills, with the flexibility to adapt smoothly to shifting project needs and tight deadlines.

Typical reporting relationship

Learning Management Systems Manager

Minimum typical education

University degree in Computer Science or related disciplines

Minimum typical experience

7 to 10 years of IT application development and support experience.

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

About the Team

The English Schools Foundation (ESF) is a modern, well-managed educational organisation, committed to offering an international education to students drawn from over 70 countries. We are proud to be at the forefront of the educational hub in Hong Kong. We actively take advantage of the opportunities that Hong Kong offers as Asia's world city and the principal gate-way to China.

The curriculum, leading to the International Baccalaureate, is adapted to Hong Kong, and the Asia Pacific region. ESF's 1,100 teachers are highly qualified bringing with them experience from Australia, Canada, New Zealand, the United States, the UK and many other international school systems. All schools offer a broad range of out-of-school activities in Hong Kong and overseas.

ESF has over 18,000 students. Our culture is one of joy in learning and pride in achievement. The great majority of our students study for the IB Diploma and gain entry to universities all over the world. ESF has a long-standing commitment to children with individual needs and is the principal provider for English-speaking children with special educational needs in Hong Kong. For further details about ESF, please visit our website at https://www.esf.edu.hk/.

www.esf.edu.hk