System Specialist

KARL STORZ SE & Co. KG; Hong Kong Island; On-site; HKD 435,000 - 673,000; Full time

Benefits offered by this job

34 days holiday (incl. public holidays

Private Medical

Medical cash back scheme

Company sick pay

Life Assurance

Critical illness and income protection

Job summary

KARL STORZ SE & Co. KG is seeking a motivated System Specialist to join our Field Service team. You will provide technical support, maintenance, repair, and installation services for KARL STORZ equipment across healthcare environments in your territory.

This role offers significant autonomy and customer interaction, with travel to customer locations and regular daytime hours, plus occasional overtime to meet service requirements.

Responsibilities

• Delivering preventative maintenance, repair, and installation services for KARL STORZ equipment and systems.
• Providing technical support and guidance to customers and stakeholders.
• Managing service activities across your territory to ensure customer requirements are met.
• Supporting the promotion of KARL STORZ maintenance agreements and service solutions.
• Maintaining accurate service documentation and records.
• Ensuring compliance with company procedures, quality standards, and health and safety requirements.
• Continuously developing your technical knowledge and skills to support new and existing technologies.

Job description

At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients' lives every day.

Get to know us and join our teamas

System Specialist

Job Function: Repair & Service

Location: GB

Work Location (for field-based positions): Central, UK

Join KARL STORZ and Help Deliver Exceptional Technical Support to Healthcare Customers

At KARL STORZ, we are passionate about supporting healthcare professionals with innovative medical technology solutions that improve patient care worldwide.

We are seeking a motivated and customer-focused System Specialist to join our Field Service team. In this field-based role, you will provide technical support, maintenance, repair, and installation services for KARL STORZ equipment and systems across healthcare environments throughout your designated territory.

This is an exciting opportunity to work with market-leading medical technology while building strong customer relationships and contributing to outstanding service delivery.

About the Role

As a System Specialist, you will play a key role in ensuring KARL STORZ equipment continues to operate safely, effectively, and to the highest performance standards.

Your responsibilities will include:

• Delivering preventative maintenance, repair, and installation services for KARL STORZ equipment and systems.
• Providing technical support and guidance to customers and stakeholders.
• Managing service activities across your territory to ensure customer requirements are met.
• Supporting the promotion of KARL STORZ maintenance agreements and service solutions.
• Maintaining accurate service documentation and records.
• Ensuring compliance with company procedures, quality standards, and health and safety requirements.
• Continuously developing your technical knowledge and skills to support new and existing technologies.

Why Join KARL STORZ?

• Work with innovative healthcare technologies that support better patient outcomes.
• Join a collaborative and highly skilled technical services team.
• Receive ongoing technical and professional development opportunities.
• Enjoy a varied field-based role with significant autonomy and customer interaction.
• Be part of a global organisation recognised for quality, innovation, and service excellence.

Working Pattern

This is a field-based position involving regular travel to customer locations.

Standard working hours are Monday to Friday, 09:00 to 17:00. However, flexibility is required due to customer requirements, travel schedules, equipment availability, and site access arrangements. Occasional weekend working and overnight stays may be required.

• 34 days holiday (inclusive of public holidays)
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)