Field Service Engineer (Hong Kong and Overseas)

Cornerstone Robotics Limited; Hong Kong; On-site; HKD 300,000 - 600,000; Full time

Job summary

Cornerstone Robotics Limited is seeking a Field Service Engineer to support Hong Kong and overseas markets. You will travel to client sites to install, commission, and test medical devices, provide hands-on training, and ensure smooth operations across components and instruments.

The role requires strong technical understanding, the ability to read engineering drawings, and excellent communication with overseas clients.

Qualifications

• Bachelor's degree in Mechanical, Electronic, Biomedical Engineering, or a related discipline.
• 2+ years of after-sales or clinical support experience in medical devices, preferably in surgical robotics or endoscopic equipment.
• Familiar with assembly processes and precautions for mechanical components and electronic products, as well as electronic product testing processes.
• Able to read mechanical engineering drawings, mechanical 3D diagrams, and hardware circuit diagrams.
• Excellent command of English — both written and spoken, with the ability to communicate confidently with overseas clients and distributors.
• Proficiency in Cantonese and Mandarin is an advantage.
• Willing to travel overseas frequently and adapt to different working environments.
• Able to work independently and make decisions in high-pressure situations.
• Strong sense of responsibility, teamwork, and customer service.

Responsibilities

• Travel overseas to provide after-sales service for medical devices, including on-site installation, commissioning, and testing of functional components.
• Introduce the functions, usage, and installation procedures of the machine's various components and instruments to customers.
• Provide systematic training on machine operation, pre-surgery preparation, and post-surgery disassembly and assist in building localized service capabilities.
• Collect, record and track issues from customer feedback.
• Analyse and evaluate potentially damaged components, identify defective components, prepare required replacements, and carry out repair tasks within the specified timeframe.
• Formulate after-sales maintenance plans and schedules, and conduct regular system maintenance, inspections, and component replacement at designated locations.
• Manage after-sales maintenance inventory and storage according to the product design lifespan.
• Assist sales teams with trade show support and customer demonstrations as required.
• Collaborate with cross-function teams to ensure seamless handover between technical and case support.
• Ensure all field service activities comply with regulatory requirements and maintain accurate service records for traceability.

Skills

English proficiency

Communication skills

Independent working

Teamwork

Education

Bachelor's degree in Mechanical, Electronic, Biomedical Engineering, or related

Job description

Field Service Engineer (Hong Kong and Overseas)

• Travel overseas to provide after-sales service for medical devices, including on-site installation, commissioning, and testing of functional components.
• Introduce the functions, usage, and installation procedures of the machine's various components and instruments to customers.
• Provide systematic training on machine operation, pre-surgery preparation, and post-surgery disassembly and assist in building localized service capabilities.
• Collect, record and track issues from customer feedback.
• Analyse and evaluate potentially damaged components, identify defective components, prepare required replacements, and carry out repair tasks within the specified timeframe.
• Formulate after-sales maintenance plans and schedules, and conduct regular system maintenance, inspections, and component replacement at designated locations.
• Manage after-sales maintenance inventory and storage according to the product design lifespan.
• Assist sales teams with trade show support and customer demonstrations as required.
• Collaborate with cross-function teams to ensure seamless handover between technical and case support.
• Ensure all field service activities comply with regulatory requirements and maintain accurate service records for traceability.

Job Requirements

• Bachelor's degree or above in Mechanical, Electronic, Biomedical Engineering, or a related discipline.
• 2+ years of after-sales or clinical support experience in medical devices, preferably in surgical robotics or endoscopic equipment.
• Familiar with the assembly processes and precautions for mechanical components and electronic products, as well as electronic product testing processes.
• Able to read mechanical engineering drawings, mechanical 3D diagrams, and hardware circuit diagrams.
• Excellent command of English — both written and spoken, with the ability to communicate confidently with overseas clients and distributors.
• Proficiency in Cantonese and Mandarin is an advantage.
• Willing to travel overseas frequently and adapt to different working environments.
• Able to work independently and make decisions in high-pressure situations.
• Strong sense of responsibility, teamwork, and customer service.

Cornerstone Robotics is dedicated to delivering robotic systems that make accessible, high-quality surgical care available to patients worldwide.

We aspire to create safe, efficient, and precise robots that enhance and expand surgical capabilities. This commitment forms the foundation for developing next-generation robotics to advance future surgical specialties.

Founded in 2019, the company has brought together an international team of surgical robotics experts, clinical professionals, and specialists from diverse fields, working across our key innovation hubs in Shenzhen, Hong Kong, Beijing, Shanghai, and Boston.

Cornerstone Robotics is dedicated to delivering robotic systems that make accessible, high-quality surgical care available to patients worldwide.

We aspire to create safe, efficient, and precise robots that enhance and expand surgical capabilities. This commitment forms the foundation for developing next-generation robotics to advance future surgical specialties.

Founded in 2019, the company has brought together an international team of surgical robotics experts, clinical professionals, and specialists from diverse fields, working across our key innovation hubs in Shenzhen, Hong Kong, Beijing, Shanghai, and Boston.

What can I earn as a Field Service Engineer