System Analyst (Ref:SA-TMDHC)

Evangelical Lutheran Church Social Service - Hong Kong; Tuen Mun; On-site; HKD 335,000 - 614,000; Full time

Job summary

Evangelical Lutheran Church Social Service - Hong Kong is seeking an IT professional to support the IT Manager with user support, asset management, system development and vendor management in a busy IT environment.

The role includes coordinating vendors on technical support, system enhancements, project implementation and maintenance, and providing daily support for CMS On Ramp System, eHealth and internal IT systems.

Qualifications

• Degree or Diploma in IT or related disciplines.
• Minimum 5 years' relevant experience.
• Solid knowledge of system administration, network infrastructure, cybersecurity, and IT support services.
• Experience in system implementation, vendor management, and project coordination.
• Familiarity with Microsoft Windows Server, Microsoft 365, virtualization, network technologies, and cloud services.
• Knowledge of database management, software development and Artificial Intelligence application will be an advantage.
• Strong analytical, problem-solving, and communication skills.
• Self-motivated, responsible, and able to work independently as well as in a team environment.
• Good command of written and spoken English and Chinese.
• Experience in healthcare, NGO, or public sector IT environments is an advantage.

Responsibilities

• Support the IT Manager in user support services, IT asset management, system development and vendor management.
• Coordinate vendors on technical support, system enhancement, project implementation and maintenance.
• Provide daily support for CMS On Ramp System, eHealth and internal IT systems.
• Install, configure, monitor and maintain IT infrastructure, networks and computer systems.
• Troubleshoot system issues and perform patch management to ensure system stability and security.
• Assist in implementing cybersecurity measures, IT governance and infrastructure services.
• Prepare system documentation, user guides, training materials and conduct end-user training.
• Monitor project progress and ensure timely delivery of IT initiatives.
• Liaise with users, vendors and stakeholders to facilitate issue resolution and service improvement.
• Participate in IT projects and undertake other assigned duties.
• 5 days work, occasional early morning, evening or weekend support may be required.

Skills

System administration

Network infrastructure

Cybersecurity

IT support services

Vendor management

Project coordination

Windows Server

Microsoft 365

Virtualization

Network technologies

Cloud services

Database management

Software development

Artificial Intelligence

Education

Degree or Diploma in Information Technology, Computer Science, or related disciplines

Tools

Microsoft Windows Server

Microsoft 365

Virtualization

Job description

Support the IT Manager in user support services, IT asset management, system development and vendor management.

Coordinate vendors on technical support, system enhancement, project implementation and maintenance.

Provide daily support for CMS On Ramp System, eHealth and internal IT systems.

Install, configure, monitor and maintain IT infrastructure, networks and computer systems.

Troubleshoot system issues and perform patch management to ensure system stability and security.

Assist in implementing cybersecurity measures, IT governance and infrastructure services.

Prepare system documentation, user guides, training materials and conduct end-user training.

Monitor project progress and ensure timely delivery of IT initiatives.

Liaise with users, vendors and stakeholders to facilitate issue resolution and service improvement.

Participate in IT projects and undertake other assigned duties.

5 days work, occasional early morning, evening or weekend support may be required.

Requirements

Degree or Diploma in Information Technology, Computer Science, or related disciplines.

Minimum 5 years' relevant experience

Solid knowledge of system administration, network infrastructure, cybersecurity, and IT support services.

Experience in system implementation, vendor management, and project coordination.

Familiarity with Microsoft Windows Server, Microsoft 365, virtualization, network technologies, and cloud services.

Knowledge of database management, software development and Artificial Intelligence application will be an advantage.

Strong analytical, problem-solving, and communication skills.

Self-motivated, responsible, and able to work independently as well as in a team environment.

Good command of written and spoken English and Chinese.

Experience in healthcare, NGO, or public sector IT environments is an advantage.