Application Support/ Customer Support Manager (25-35k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

Friendly and Energetic Working Environment

5-day week

Job summary

A consulting firm in Hong Kong seeks an experienced Application Support/Customer Support Manager. Responsibilities include managing IT project implementations, providing technical support, and collaborating with stakeholders. Candidates should have a degree in IT-related fields and at least four years of project management experience. The position offers a competitive salary of 25-35K and a friendly working environment.

Qualifications

• Minimum of four years’ relevant experience in IT-related project management.
• Ability to handle multiple projects with tight deadlines.
• Experience in IT system development and managing vendors.

Responsibilities

• Perform project management administration for IT systems.
• Provide support in stakeholder and vendor management.
• Manage data entry assignments and database maintenance.

Skills

Project management skills

Effective communication in English and Chinese

Analytical skills

Technical support

Database maintenance

Education

Degree in Business, Operations Management, Information Technology & Systems

Tools

Project management tools

Excel

Word

PowerPoint

Job description

SW8726 |04 Dec 2024 Application Support/ Customer Support Manager (25-35k)

Responsibilities

• Perform project management administration and operation for supporting the implementation of IT systems.
• Provide support in stakeholder and vendor management ensuring that project tasks are implemented efficiently while upholding the standards.
• Provide technical support in procurement process, budgeting estimation, and various IT related aspects.
• Implement backlogs, follow up on reported bugs, configure on workflow, and manage systems’ change requests and processes.
• Perform system administration tasks including user account and access right management.
• Perform analytical review to determine business requirement and design for enhancement to the System.
• Work collaboratively with teams, grantees, external stakeholders (incl. system vendors) and IT team in daily operation and system support.
• Design and create reports and dashboards based on user needs.
• Support internal users and grantees in using the Portal through hosting training, hosting regular support Q&A online sessions, trouble‑shooting and managing helpdesk services.
• Manage data entry assignments and other database maintenance tasks as needed.
• Provide technical support in System Development Life Cycle (SDLC) for any initiative in system development.
• Perform all other duties assigned by supervisor or manager.

Qualifications and Benefits

• A minimum of four years’ relevant experience in IT‑related project management.
• A degree in Business, Operations Management, Information Technology & Systems, or related disciplines.
• Project management skills and be able to handle multiple projects with tight deadline.
• Effective oral and written communications in both English and Chinese as well as the ability to work effectively across internal stakeholders and external organizations.
• Experience in IT system development, managing vendors, preparing user requirements collection and documentation, business improvement processes and data analysis.
• Good computer skills in project management tool, Excel, Word & PowerPoint.
• 25-35K
• Friendly and Energetic Working Environment
• 5-day week