Supply Chain Executive

Chemill Pharma Limited

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

4 days ago

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Job summary

Chemill Pharma Limited in Kowloon, Hong Kong seeks a proactive Supply Chain/Logistics professional to manage end-to-end shipping, regulatory compliance, inventory and warehouse operations, and order fulfilment for a range of healthcare products.

You will coordinate with 3PL/4PL providers, review documentation, and support licensing, audits, and tender deliveries. This role requires accuracy, collaboration, and a commitment to timely service.

Responsibilities

Assist the Supply Chain Manager in coordinating import and export shipments from order placement to final delivery.
Prepare and review shipping documentation and customs clearance documents.
Create Delivery Notes (DN) and arrange inbound deliveries from airport/seaport to designated 3PL warehouses via appointed 4PL service providers.
Coordinate with freight forwarders, carriers, 4PL and 3PL providers to ensure timely cargo pickup and delivery.
Monitor shipment status and follow up on delivery delays, customs clearance issues, and transportation challenges.
Maintain accurate shipment and logistics records.
Assist with import/export license applications and renewals.
Prepare and submit import/export declarations and supporting documentation.
Ensure compliance with Hong Kong Customs, Department of Health, and applicable trade regulations.
Maintain proper records and support regulatory audits and inspections.
Assist the Supply Chain Manager in coordinating inbound and outbound warehouse operations.
Monitor inventory levels and prepare stock reports for review.
Support stock replenishment, stock transfers, returns, quarantine stock, and product recall activities.
Coordinate inventory reconciliation and cycle count activities with warehouse partners.
Maintain inventory records and investigate stock discrepancies.
Process customer orders and coordinate order fulfilment activities.
Arrange deliveries for trade orders to hospitals, distributors, pharmacies, clinics, retail customers, and other trade accounts.
Coordinate with warehouse and logistics providers to ensure timely and accurate deliveries.
Respond to customer enquiries regarding order status, shipment tracking, delivery schedules, and stock availability.
Resolve logistics-related issues, shipment discrepancies, and customer complaints.
Coordinate sample shipments and urgent deliveries as required.
Support government tender deliveries and emergency supply requests.
Support the Supply Chain Manager in shipment scheduling, inventory planning, and demand planning activities.
Prepare reports and data analysis to support operational planning.
Monitor stock levels and highlight replenishment requirements.
Follow up on critical deliveries, backorders, and urgent supply requirements.
Support implementation of supply chain initiatives and projects.
Maintain accurate data in ERP and operational systems.
Generate routine operational reports, dashboards, and KPI reports.
Support system implementation, process automation, and digital transformation initiatives.
Assist in maintaining SOPs, work instructions, and operational documentation.
Identify opportunities to improve operational efficiency and data visibility.
Coordinate daily activities with freight forwarders, customs brokers, warehouse operators, and courier companies.
Follow up on delivery exceptions and service issues.
Monitor logistics service performance and escalate issues when required.
Assist in handling cargo insurance and shipment claims.
Investigate shipment damages, shortages, and losses.
Liaise with carriers, warehouses, and insurers to support claim resolution.
Prepare regular reports on shipment status, freight costs, inventory levels, delivery performance, stock ageing, compliance matters, and logistics KPIs.
Serve as the first point of contact for visitors, couriers, and service providers.
Handle reception duties, incoming telephone calls, and general office enquiries.
Respond to customer calls regarding shipment status, delivery arrangements, order updates, and stock availability.
Coordinate courier services, document filing, and general administrative tasks.
Support audits, inspections, company events, and special projects as required.
Provide administrative and operational support to the Supply Chain Manager and other departments as required.
Perform any other duties, assignments, and ad hoc tasks delegated by the Supply Chain Manager or Management from time to time.
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Job description

Key Responsibilities

Shipping & Logistics

Assist the Supply Chain Manager in coordinating import and export shipments from order placement to final delivery.
Prepare and review shipping documentation and customs clearance documents.
Create Delivery Notes (DN) and arrange inbound deliveries from airport/seaport to designated 3PL warehouses via appointed 4PL service providers.
Coordinate with freight forwarders, carriers, 4PL and 3PL providers to ensure timely cargo pickup and delivery.
Monitor shipment status and follow up on delivery delays, customs clearance issues, and transportation challenges.
Maintain accurate shipment and logistics records.

Regulatory & Compliance

Assist with import/export license applications and renewals.
Prepare and submit import/export declarations and supporting documentation.
Ensure compliance with Hong Kong Customs, Department of Health, and applicable trade regulations.
Maintain proper records and support regulatory audits and inspections.

Inventory & Warehouse Management

Assist the Supply Chain Manager in coordinating inbound and outbound warehouse operations.
Monitor inventory levels and prepare stock reports for review.
Support stock replenishment, stock transfers, returns, quarantine stock, and product recall activities.
Coordinate inventory reconciliation and cycle count activities with warehouse partners.
Maintain inventory records and investigate stock discrepancies.

Customer Service & Order Fulfilment

Process customer orders and coordinate order fulfilment activities.
Arrange deliveries for trade orders to hospitals, distributors, pharmacies, clinics, retail customers, and other trade accounts.
Coordinate with warehouse and logistics providers to ensure timely and accurate deliveries.
Respond to customer enquiries regarding order status, shipment tracking, delivery schedules, and stock availability.
Resolve logistics-related issues, shipment discrepancies, and customer complaints.
Coordinate sample shipments and urgent deliveries as required.
Support government tender deliveries and emergency supply requests.

Supply Chain Planning Support

Support the Supply Chain Manager in shipment scheduling, inventory planning, and demand planning activities.
Prepare reports and data analysis to support operational planning.
Monitor stock levels and highlight replenishment requirements.
Follow up on critical deliveries, backorders, and urgent supply requirements.
Support implementation of supply chain initiatives and projects.

Systems & Process Improvement

Maintain accurate data in ERP and operational systems.
Generate routine operational reports, dashboards, and KPI reports.
Support system implementation, process automation, and digital transformation initiatives.
Assist in maintaining SOPs, work instructions, and operational documentation.
Identify opportunities to improve operational efficiency and data visibility.

Logistics Partner Coordination

Coordinate daily activities with freight forwarders, customs brokers, warehouse operators, and courier companies.
Follow up on delivery exceptions and service issues.
Monitor logistics service performance and escalate issues when required.

Insurance, Claims & Reporting

Assist in handling cargo insurance and shipment claims.
Investigate shipment damages, shortages, and losses.
Liaise with carriers, warehouses, and insurers to support claim resolution.
Prepare regular reports on shipment status, freight costs, inventory levels, delivery performance, stock ageing, compliance matters, and logistics KPIs.

Administrative & Ad Hoc Support

Serve as the first point of contact for visitors, couriers, and service providers.
Handle reception duties, incoming telephone calls, and general office enquiries.
Respond to customer calls regarding shipment status, delivery arrangements, order updates, and stock availability.
Coordinate courier services, document filing, and general administrative tasks.
Support audits, inspections, company events, and special projects as required.
Provide administrative and operational support to the Supply Chain Manager and other departments as required.
Perform any other duties, assignments, and ad hoc tasks delegated by the Supply Chain Manager or Management from time to time.

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