Strategic Leader, End-User Computing & Digital Workplace

Cathay Pacific Group; Hong Kong; Sur place; HKD 900 000 - 1 300 000; Plein temps

Résumé du poste

Cathay Pacific Group is seeking a senior End User Computing leader to drive the strategy, roadmap and lifecycle management of the EUC portfolio across desktop, mobile and collaboration environments. You will partner with business and technology stakeholders to deliver secure, scalable endpoint solutions that boost productivity and resilience while controlling costs.

This role requires strong leadership, security awareness and hands-on experience with Intune, Config Manager and related

Qualifications

• Degree in Information Technology, Computer Science, Engineering or related discipline, or equivalent experience.

Responsabilités

• Define and execute the product strategy, roadmap, standards and lifecycle plans for Cathay’s End User Computing platforms and services.
• Lead the end-to-end ownership of endpoint technologies, covering demand management, delivery, adoption, operations, optimisation and retirement.
• Govern Windows, macOS and mobile device ecosystems, ensuring compliance, security, performance and user experience objectives are achieved.
• Evaluate emerging workplace technologies, vendors and managed services through market assessments, proof-of-concept activities and business value analysis.
• Drive endpoint management capabilities using Microsoft Intune, Configuration Manager, Windows Autopilot, Apple Business Manager and related technologies.
• Champion digital employee experience improvements through platforms such as Nexthink, workplace analytics and service observability.
• Develop automation, self-service and AIOps capabilities to improve operational efficiency, service quality and support outcomes.
• Lead the delivery of workplace technology initiatives, including endpoint lifecycle management, enterprise printing, meeting-room technologies and content delivery services.
• Manage service performance, technology risks, vendor relationships, budgets and investment decisions to ensure sustainable and cost-effective operations.
• Develop internal and partner teams through coaching, stakeholder engagement and a culture of continuous improvement, accountability and innovation

Connaissances

Stakeholder management

Leadership

Communication

Endpoint management

End User Computing

DEX platforms

ITSM

Vendor management

Windows/macOS

POC evaluation

Security/compliance

Formation

Bachelor’s degree in IT/CS/Engineering

Outils

Microsoft Intune

Configuration Manager

Windows Autopilot

Apple Business Manager

Nexthink

Microsoft Teams Rooms

Entra ID

Description du poste

Cathay Pacific Group is seeking a senior End User Computing leader to drive the strategy, roadmap and lifecycle management of the EUC portfolio across desktop, mobile and collaboration environments. You will partner with business and technology stakeholders to deliver secure, scalable endpoint solutions that boost productivity and resilience while controlling costs.

This role requires strong leadership, security awareness and hands-on experience with Intune, Config Manager and related