Strategic Account Manager — Client Growth & CX

EY; Hong Kong; On-site; HKD 450,000 - 700,000; Full time

Job summary

EY is looking for an Account Manager who will work closely with client facing executives to drive value for clients and EY while minimizing non-engagement work. The role focuses on account discipline, communications and accountability across multiple stakeholders worldwide.

The successful candidate will manage client relationships, develop account plans with CSPs and CEs, and coordinate the pursuit process, onboarding, and pricing discussions.

Qualifications

• Bachelor's degree or equivalent experience.
• Approximately six years of relevant experience; previous sales, marketing or project management experience is desirable.
• Strong organizational skills and attention to detail.
• Excellent written, verbal, oral and presentation skills in English and Cantonese.
• Demonstrated ability to build strong relationships at all levels.
• Ability to manage multiple priorities simultaneously.
• Knowledge of EY's account management and relationship tools and processes would be advantageous.

Responsibilities

• Manage client relationships and drive account discipline.
• Coordinate with CSPs and CEs to develop client-centric account plans.
• Support client facing meetings, pursuits and proposals with insights and collateral.
• Coordinate and prepare account management meetings and reporting across regions.
• Oversee onboarding, contracting support, and pricing discussions for engagements.
• Ensure smooth CRM pipeline management and documentation across accounts.

Skills

Client management

Account management

Sales management

CRM tools

Pursuits & proposals

SOWs & pricing

Onboarding processes

Education

Bachelor's degree or equivalent experience

Tools

CRM tools (Salesforce)

Job description

EY is looking for an Account Manager who will work closely with client facing executives to drive value for clients and EY while minimizing non-engagement work. The role focuses on account discipline, communications and accountability across multiple stakeholders worldwide.

The successful candidate will manage client relationships, develop account plans with CSPs and CEs, and coordinate the pursuit process, onboarding, and pricing discussions.