Store Visual Merchandiser

COS; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Clothing allowance

Double pay

14 days annual leave

Birthday Leave

Additional holiday for long service

Medical insurance

Job summary

COS invites a visually driven Visual Merchandiser to curate an inspiring in-store journey that aligns with our luxury collection and sustainable craftsmanship. You will elevate the display, coordinate outfits, and ensure the store environment supports strong sales performance.

Working with the team, you’ll install window displays, create stylish outfits, and merchandise stock according to brand directives, while delivering exceptional customer service and brand ambassador duties.

Qualifications

• Understanding of latest fashion trends and silhouettes.
• Experience with visual-merchandising guidelines and window displays.
• Ability to take informed VM actions based on sales data and KPIs.
• Able to communicate in (insert language).

Responsibilities

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the visual direction of the store
• Installing window displays
• Creating inspiring outfits and styling mannequins
• Merchandising stock on the shop floor as per company directives
• Supporting the sales staff with store operations
• Setting the visual merchandising standard for the store and training the team
• Being a brand ambassador and providing the best experience for our customers

Skills

Fashion trends

VM guidelines

KPIs analysis

Customer service

Job description

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.

Job Description

As the Visual Merchandiser, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.

Key Responsibilities

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and taking responsibility for the visual direction of the store
• Installing window displays
• Creating inspiring outfits and styling mannequins
• Merchandising stock on the shop floor as per company directives
• Supporting the sales staff with store operations
• Setting the visual merchandising standard for the store and training the team
• Being a brand ambassador and providing the best experience for our customers

Qualifications

For the role of Visual Merchandiser, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed

Knowledge

• An understanding of the latest trends, fashion and silhouettes
• Experience working with visual-merchandising guidelines, including window display and mannequin styling
• Experience taking informed VM actions based on commercial KPIs and sales data
• Able to communicate in (insert language)

Motivation

• You have a strong interest in fashion, VM strategy and trends
• You should be motivated by elevating customer experience in-store through visual outputs and direct customer service
• You are open to learning new things and developing professionally and personally

Behavior

• You listen to and show interest in all colleagues' ideas and opinions
• You support others to grow by giving constructive feedback and sharing product knowledge
• You express your own opinions and are willing to accept and contribute to agreed outcomes
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You prioritise efficiently and adapt to sudden changes
• You get results through trial and error
• You come up with new ideas
• You communicate clearly and concisely
• You see opportunities to improve everyday processes

Past achievements

• You have a proven track record of delivering high standards of VM that is both commercial and inspirational
• You have experience managing store VM activations including window and mannequin changes, promotional set-ups and season-start layouts
• You have experienced success in collaborating with other managers/colleagues to achieve store goals

Additional Information

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, you will also receive:

• Clothing allowance
• Double pay
• Additional incentive scheme
• 14 days annual leave
• Birthday Leave
• Additional holiday for long service
• Medical insurance