Omni Merchandiser

COS; Hong Kong; On-site; HKD 250,000 - 360,000; Full time

Benefits offered by this job

Staff discount 25%

HIP program

Job summary

COS Hong Kong seeks an Omni Merchandiser to drive growth by executing the commercial plan across online, marketplaces, and retail in partnership with the Area and Digital Teams. The role focuses on stock freshness, allocation, replenishment, and delivering compelling offers for customers.

You will monitor KPIs, manage stock across stores and e‑commerce, and lead launches while leveraging customer insights to optimise assortments and commercial priorities.

Qualifications

• Analytical mindset with ability to process data and present findings clearly.
• Ability to analyse business needs and recommend improvements.
• Merchandising skills for product placement, inventory management and sales strategies.
• Knowledge of supply chain concepts including logistics and replenishment.

Responsibilities

• Drive Omni-Channel Merchandising Execution & Sales across stores, online, and marketplaces by prioritising opportunities and monitoring KPIs.
• Omni-Channel Performance Tracking by turning data into actionable actions and escalating risks and opportunities.
• Omni-Channel Stock Management & Availability to ensure strong inventory levels and balanced selling across channels.
• Market, Customer & Competitor Insights through store visits and digital channel monitoring to inform decisions.
• Managing Launches and Initiatives for digital campaigns and marketplace expansions with readiness across assortment and stock.

Skills

Analytical

Business Analysis

Merchandising

Supply Chain

Job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

ABOUT THE ROLE:

The omni merchandiser is responsible for driving profitable growth by executing the commercial plan across all channels, including online, marketplaces, and retail in partnership with the Area Team and Digital Team. In this role, the omni merchandiser is responsible for stock freshness, allocation and replenishment, as well as driving commercial priorities to ensure the best offer for our customers.

RESPONSIBILITIES

Drive Omni‑Channel Merchandising Execution & Sales: Drive selling performance across stores, own site, and marketplaces by executing priorities and acting quickly on opportunities. Monitor KPIs (sales vs target, availability, conversion, stock levels), identify risks early, and coordinate corrective actions with Area, Store, and Digital teams. Ensure consistent focus on key products and commercial priorities.

Omni‑Channel Performance Tracking: Track trading performance across physical and digital channels and turn insights into clear actions. Follow up on execution, availability, and selling at store, market, and channel level. Summarise insights and elevate key risks and opportunities to the Merchandise Manager.

Omni‑Channel Stock Management & Availability: Manage stock levels across stores, e‑commerce, and marketplaces to ensure strong availability and balanced sales. Oversee allocation, replenishment, and in‑season actions. Execute stock movements to maximise selling, reduce overstock, and support commercial targets.

Market, Customer & Competitor Insights: Conduct regular store visits and monitor digital channels to assess customer behaviour, execution quality, and trends. Track competitor pricing, assortment, promotions, and presentation. Use insights to drive improvements and inform decisions.

Managing Launches and Initiatives: Lead merchandising and stock execution for digital launches, campaigns, and marketplace expansions. Ensure readiness across assortment, stock, and setup. Monitor post‑launch performance and take actions to optimise selling, availability, and execution in ramp‑up and peak periods.

Qualifications

SKILLS & ABILITIES

Analytical: The ability to collect, process, and analyse data to make informed decisions. This includes proficiency in statistical tools and software, understanding data trends, and presenting findings clearly.

Business Analysis: The ability to analyse business needs and recommend solutions. This involves understanding business processes, identifying areas for improvement, and developing strategies to enhance efficiency.

Merchandising: The ability to promote products for sale. Skills include product placement, inventory management, and sales strategies.

Supply Chain Management: The ability to manage the flow of goods and services from production to delivery. Skills include logistics, inventory management, and supplier relations.

Additional Information

This is a full‑time role based in our Hong Kong Office, reporting to the Omni Merchandising Manager. The position requires a presence in the office 4 days a week, and candidates must already have the right to live and work in Hong Kong.

Benefits:

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, CHINA-based colleagues also receive:

• AWS - 13th Month payment
• Annual leave
• Public holiday leave
• Sick leave
• Birthday Leave
• Additional holiday for long service
• Medical care & Accident insurance

Inclusion & Diversity

At COS, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.