Store Manager

Versace Asia Pacific Ltd; Hong Kong; On-site; HKD 500,000 - 720,000; Full time

Job summary

Versace Asia Pacific Ltd in Hong Kong is seeking a Store Manager to lead a high-end retail operation. You will drive sales, manage a luxury team, and ensure an outstanding client experience across all store activities.

The ideal candidate has 3–5 years in luxury retail management, strong people leadership, and excellent communication. You will oversee store operations, CRM, visuals, and day-to-day performance to uphold Versace standards.

Qualifications

• 3-5 years of experience in luxury retail management as a Store Manager.
• Proven ability to lead teams and drive sales in a premium environment.
• Strong client relationship skills and a focus on delivering a luxury customer experience.
• Familiarity with retail POS systems and daily store operations.

Responsibilities

• Lead and develop the store team to achieve sales targets and KPIs.
• Manage store operations, inventories, visual merchandising, and loss prevention.
• Ensure superior customer service and build lasting relationships with clients.

Skills

Luxury retail management

Team management

Client relationship skills

Retail POS systems

Tools

Retail POS

Job description

We are currently looking for a high caliber Store Manager to our growing team in Hong Kong.

WHY WORK FOR VERSACE

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

Business Development:

Analyze the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies

Partner with the Area Manager to maximize sales and margin goals

Responsible for the sales and KPIs performance of the store

Partner with the Area Manager to prepare periodic reporting on competitors, product, potential opportunities

Analyze sell-through and liaise regularly with the different divisions on product availability and market trends to maximize productivity

Develop business strategies, set achievable goals and targets and implement incentives to help boost sales

Team Management:

Set personalized objectives for the year for every team member and follow-ups along the year to develop behavior, performance and capabilities

Create and foster a dynamic environment, motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations

Set achievable goals and targets, and ensure the staff follows Company guidelines and is held accountable for achieving set goals
Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities

Motivate team to drive results through effective training, accountability and celebrating successes

Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills

Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them

Support with informative and inspiring participation the new staff onboarding experience

Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information

Client Management:

Ensure superior customer service standards, through constant follow-up with the team, to deliver the brand experience

Be a brand ambassador and build relationships with clients. Be an example for the team by engaging in customer interactions

Encourage team members to focus on what they would like their clients to feel during a brand experience

Develop and expand customer base by capitalizing on high-profile clientele and sales

Maintain an active social relationship with clients and community by understanding the needs and changes of the market

CRM:

Monitor the team on managing their customer database, ensure they take actions to maintain long-term relationships with customers and maximize sales opportunity

Implement and manage the boutique's community outreach program to maintain active social relationships with clients

Support the organization of in-store & promotional events, liaising with merchandising & PR team

Store Management and Operations:

Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)

Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels

Ensure store presentation and visual merchandising standards are maintained according to company directives and participate in VM set-up

Demonstrate operational excellence in all store processes including managing and balancing all related budgetary expenses

Remain in compliance with operational and company policies and procedures

YOU'LL NEED TO HAVE:

3-5 years of experience in luxury retail management as a Store Manager

Full understanding of specialty retail, including business development, visual merchandising and store operations

Computer skills to include operation of retail point of sale system, Word, Excel and email

Strong relationships skills and ability to maintain long-term with clients and understands the needs and changes of the market

Strong team management skills, with the potential to develop people personally and professionally

Confidence, organization skills, critical thinking and problem-solving skills

Exceptional verbal and written communication skills

Ability to thrive within a high-paced environment, multi-task with ease while maintaining a balance of daily responsibilities

A positive and constructive approach, sales focused with the ability to take ownership

YOU SHOULD BE:

Be an entrepreneur with the ability to drive results; adaptable, problem solver, strategic thinker

Be Well connected with a strong ability to engage

Possess elevated customer service skills; a true fashion expert with a passion for sales

Possess A positive, outgoing, high-energy personality able to thrive within a high-paced environment

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