Luxury Store Manager – Multichannel & Client Experience

GIVENCHY; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Givenchy Hong Kong is seeking a Store Manager to lead a flagship luxury experience on the sales floor. You will drive multichannel sales, build a client-centric culture, and manage a high-performing team to safeguard brand image.

You will optimize profitability, oversee operations, and collaborate with cross-functional teams and mall partners to deliver exceptional service and seasonal campaigns.

Qualifications

• Minimum 8 years of experience in fashion retail with management exposure.
• Strong product knowledge in Ready-to-Wear and leather goods.
• Deep understanding of the luxury business and high-end customer profiles.
• University degree is a plus.
• Fluent in English and Chinese, written and spoken.

Responsibilities

• Lead and coach the store team to achieve performance goals.
• Drive multichannel sales plans to optimize profitability.
• Foster a clienteling culture and execute CRM programs.
• Collaborate with Merchandising, Marketing, and Training teams.
• Partner with mall management for joint marketing activities and CRM.
• Maintain store environment and uphold brand image.
• Oversee recruitment, talent development, and store organization.
• Identify high-potential talent and develop succession plans.
• Ensure compliance with health and safety procedures.

Skills

Leadership

Multichannel sales

CRM/clienteling

Team management

Product knowledge RTW

Leather goods knowledge

English

Chinese

Education

University degree

Tools

CRM software

Job description

Givenchy Hong Kong is seeking a Store Manager to lead a flagship luxury experience on the sales floor. You will drive multichannel sales, build a client-centric culture, and manage a high-performing team to safeguard brand image.

You will optimize profitability, oversee operations, and collaborate with cross-functional teams and mall partners to deliver exceptional service and seasonal campaigns.