Store General Manager - Hong Kong

Alo; Hong Kong; On-site; HKD 700,000 - 1,200,000; Full time

Benefits offered by this job

ALO team discount

Monthly store incentives

Quarterly clothing allowance

Extensive career growth opportunities

Job summary

Alo is seeking a General Manager for its Hong Kong store. You will lead the store, drive sales and profitability, and manage daily operations with a focus on exceptional guest experiences. This role requires building teams, managing inventory, and executing visual standards to reflect the brand's mission.

You will shape the store's culture, mentor staff, and ensure operations align with Alo’s guiding principles while growing the business and community presence in Hong Kong.

Qualifications

• 7+ years of retail or related industry leadership experience.
• Strong interpersonal and communication skills.
• Entrepreneurial mindset with business owner approach.
• Proven ability to drive sales, profitability, and performance KPIs.

Responsibilities

• Lead and develop all aspects of store operations and sales.
• Create and maintain a positive, productive work environment aligned with brand values.
• Develop and execute retail strategies with local market insights.
• Coach and develop teams to meet KPIs and sales goals.
• Oversee inventory, visual standards, scheduling, and recruitment.

Skills

Retail leadership

MS Office

Interpersonal & communication

Entrepreneurial mindset

People management

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The General Manager is a true business owner for their store. They are responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team.

Business Leader

• Develop and execute the brand's retail strategies
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Ensure that the store team exudes ALO's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we do
• Fosters an environment of growth, accountability and inclusivity through development, performance management, training and consistent coaching
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Establish internal & external pipeline through succession planning and recruitment strategy

Operations Leader

• Partner with Operations & Visual Manager to maximize inventory accuracy and ensure replenishment needs are met
• Oversee and support execution of key operational and visual guidelines
• Champion strong visual standards for the salesfloor by leveraging business performance data
• Support a safe work environment and efficient operation
• Develop schedules that deliver business results while maintaining labor effectively

Guest Experience Leader

• Collaborate with cross-functional business partners to support organizational goals
• Is an ALO ambassador and creates a culture that aligns with our mission
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Create and implement effective communication strategies throughout store to achieve goals and KPI’s

General Manager Qualifications

• 7+ years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all‑day movement
• Extensive career growth opportunities as ALO continues to expand across Hong Kong

We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.

Employees are scheduled to work in accordance with a roster determined by the Company, based on operational requirements. This may include weekends and public holidays.

Employees are expected to demonstrate flexibility in their availability and support key peak trading periods, promotional events, and seasonal demands as required by the business.

The Company is committed to providing equal employment opportunities and does not discriminate against any employee or applicant on the basis of any characteristic protected under applicable laws and regulations. #-J