Stockroom & Sales Support Specialist — Flexible Hours

Tapestry, Inc.; Hong Kong; On-site; HKD 216,000 - 264,000; Full time

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate to help deliver exceptional customer service and smooth store operations. You will greet clients, assist on the sales floor, operate the POS, and support stock and merchandising to maintain a premium shopping environment.

Ideal candidates have at least 1 year in retail, strong English, and a passion for fashion trends. The role requires flexible scheduling including nights and weekends in a fast-paced luxury retail setting.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Attention to detail

Organizational skills

Multitasking

Customer service

English language proficiency

Flexibility scheduling

Tools

Cash register systems

Mobile POS

iPad

Laptop

Walkie talkie

Price and product release sheets

Internet

Job description

Coach, a global fashion house, is seeking a Sales Support Associate to help deliver exceptional customer service and smooth store operations. You will greet clients, assist on the sales floor, operate the POS, and support stock and merchandising to maintain a premium shopping environment.

Ideal candidates have at least 1 year in retail, strong English, and a passion for fashion trends. The role requires flexible scheduling including nights and weekends in a fast-paced luxury retail setting.