Luxury Retail Stock & Sales Support Specialist

Tapestry, Inc.; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Coach is seeking a Sales Support Associate in our Hong Kong store to help ensure the store’s success and efficiency. You will greet clients warmly, assist with product information, operate POS systems, and maintain an organized sales floor to deliver a premium customer experience.

The role requires at least 1 year in retail, strong English, and the ability to multitask in a fast-paced luxury environment. This position supports stockflow and visual merchandising while upholding brand standards.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with cash registers, basic computer skills, iPad and POS usage.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cashier experience

Stock experience

Customer service

English proficiency

Tools

POS systems

iPad

Mobile POS

Laptop

Job description

Coach is seeking a Sales Support Associate in our Hong Kong store to help ensure the store’s success and efficiency. You will greet clients warmly, assist with product information, operate POS systems, and maintain an organized sales floor to deliver a premium customer experience.

The role requires at least 1 year in retail, strong English, and the ability to multitask in a fast-paced luxury environment. This position supports stockflow and visual merchandising while upholding brand standards.