Stockroom Associate

kate spade new york; Hong Kong; On-site; HKD 216,000 - 264,000; Full time

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate to help deliver exceptional customer service and smooth store operations. You will greet clients, assist on the sales floor, operate the POS, and support stock and merchandising to maintain a premium shopping environment.

Ideal candidates have at least 1 year in retail, strong English, and a passion for fashion trends. The role requires flexible scheduling including nights and weekends in a fast-paced luxury retail setting.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Fashion trend knowledge

Attention to detail

Organizational skills

Multitasking

Customer service

English language proficiency

Flexibility scheduling

Tools

Cash register systems

Mobile POS

iPad

Laptop

Walkie talkie

Price and product release sheets

Internet

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Key responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.

• Serve as a brand ambassador internally and in the local market; support social media engagement.

• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.

• Suggest add-on products, promote gift cards, and capture customer information where permitted.

• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.

• Manage stock levels, replenish sales floor, and execute visual merchandising updates.

• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.

• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered

• Possesses current knowledge of fashion trends and competition in the marketplace.

• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

• Strong attention to detail and organizational skills.

• Ability to multitask in a fast-paced environment.

• Excellent communication and customer service skills.

• Ability to work in a fast-paced environment,

• Strong English language proficiency. (for EU)

Schedule: Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.