Spa Concierge: Elevate Guest Experience

The Ritz-Carlton, Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

The Ritz-Carlton, Hong Kong is seeking a Spa Attendant to deliver exceptional guest experiences in a full-service luxury spa environment. You will assist guests with amenities, help maintain spotless treatment rooms, and respond to guest requests with poise and attention to detail. Strong English and Chinese communication are required.

The ideal candidate is passionate about service, courteous, and able to uphold the brand's standards in a fast-paced environment within the hotel precincts.

Qualifications

• Passionate and service oriented.
• Good command of spoken English and Chinese.

Responsibilities

• Offer guests amenities such as water, juice, or heated neck pillows.
• Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
• Respond to guest requests and ensure fulfillment of their needs.
• Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.

Skills

Service orientation

Bilingual English/Chinese

Job description

The Ritz-Carlton, Hong Kong is seeking a Spa Attendant to deliver exceptional guest experiences in a full-service luxury spa environment. You will assist guests with amenities, help maintain spotless treatment rooms, and respond to guest requests with poise and attention to detail. Strong English and Chinese communication are required.

The ideal candidate is passionate about service, courteous, and able to uphold the brand's standards in a fast-paced environment within the hotel precincts.