Solutions & Services Executive

Lenovo; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

Lenovo is looking for a Solutions Services Executive in Hong Kong to be the primary point of contact for frontline sales. In this role, you'll manage customer relationships, drive growth discussions, and deliver tailored solutions. Your experience in managing complex sales cycles in the technology sector will be crucial.

The position requires excellent communication skills and the ability to collaborate cross-functionally. Successful candidates will thrive in a dynamic environment focused on innovative service solutions.

Qualifications

• 5+ years of experience in service sales within technology or related industries.
• Strong ability to position appropriate Lenovo solutions effectively.
• Capable of initiating technical dialogues at various levels.

Responsibilities

• Manage and nurture customer relationships across all stages of a deal.
• Align deals with customer needs by leveraging SSG offerings.
• Drive discussions for expanding services and acquiring new logos.
• Initiate technical conversations to understand client requirements.

Skills

Managing complex service sales cycles

Understanding customer business challenges

Excellent communication skills

Cross-functional collaboration

Tools

Microsoft Dynamics

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full‑stack portfolio of AI‑enabled, AI‑ready, and AI‑optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world‑changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world‑changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

The Solutions Services Executive (SSE) is the primary point of contact and trusted advisor for frontline sales, responsible for nurturing and owning the relationship between SSG and customers throughout the entire deal lifecycle. The SSE orchestrates deals that align with customer needs, drives growth discussions including land‑and‑expand strategies, and initiates technical conversations to ensure successful solution delivery. This role also involves building strong relationships with partners and sellers to maximize service offerings.

Key Responsibilities

• Act as the go‑to person for frontline sales, managing and nurturing customer relationships across all stages of a deal.
• Orchestrate deals that resonate with customer business needs by leveraging the full portfolio of SSG offerings.
• Drive growth discussions focused on expanding services within existing accounts as well as acquiring new logos.
• Initiate first technical conversations to understand client requirements deeply.
• Collaborate closely with Domain Specialists on specialized expertise for complex deals critical to success.
• Track sales pipeline accurately using Microsoft Dynamics or other reporting tools; consistently meet key sales metrics.
• Develop and execute effective sales strategies aligned with company goals in advanced services offerings such as Device as a Service (DaaS), Infrastructure as a Service (IaaS), software solutions, etc.

Required Skills and Qualifications

• Proven experience in managing complex service sales cycles within technology or related industries.
• Strong ability to understand customers’ business challenges and position appropriate Lenovo solutions effectively.
• Excellent communication skills capable of initiating technical dialogues at various organizational levels.
• Ability to collaborate cross‑functionally across sales teams, finance, service delivery teams, partners/sellers etc., ensuring seamless execution throughout deal lifecycle.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.