SOC Tier 2 Security Analyst - Client Success

Macroview Telecom Limited; Sha Tin; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Macroview Telecom Limited in Hong Kong is seeking an experienced Security Operations Center (SOC) Manager to lead client-focused security operations and mentor the SOC team.

You will own client relationships, align security objectives with service delivery, and collaborate with Sales, Security Operations, and Technical Support to ensure incident response and service quality. This role demands strong communication and proactive risk management.

Qualifications

• Bachelor's degree in business, technology, or related field.
• 5+ years of customer success or account management experience in tech or cybersecurity.
• Strong written and verbal communication skills.
• Experience with cybersecurity concepts and SOC operations.

Responsibilities

• Serve as primary contact for assigned clients; build relationships and trust.
• Understand clients' security objectives and tailor solutions to meet needs.
• Conduct regular check-ins on service delivery and satisfaction.
• Monitor accounts for risks and address them proactively.
• Collaborate with internal teams (sales, security operations, tech support) for seamless delivery.
• Develop understanding of MSSP market, trends and offerings.
• Contribute to new service offerings and go-to-market strategies.
• Provide status updates on client satisfaction, service delivery and revenue growth.

Skills

Communication

Problem solving

Project management

Cybersecurity knowledge

Stakeholder management

SIEM/XDR/SOAR

Education

Bachelor's degree in business/tech

Tools

Splunk

PA Cortex XDR

MS Sentinel

Job description

Macroview Telecom Limited in Hong Kong is seeking an experienced Security Operations Center (SOC) Manager to lead client-focused security operations and mentor the SOC team.

You will own client relationships, align security objectives with service delivery, and collaborate with Sales, Security Operations, and Technical Support to ensure incident response and service quality. This role demands strong communication and proactive risk management.