Site Engineer

PCCW; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Jobtailor is seeking a VDI Support Specialist in Hong Kong to maintain and enhance our Citrix-based virtual desktop infrastructure. You will work with cross-functional teams to ensure compliance and smooth delivery of new VDI solutions, while handling escalations and day-to-day platform operations.

The role requires hands-on experience with Citrix Netscaler, VDI technologies, and Azure Virtual Desktop, and you will participate in migration phases and post-implementation handover activities.

Qualifications

• Experience delivering VDI and Citrix-based solutions.
• Strong technical understanding of Citrix Netscaler, VDI components, and Azure Virtual Desktop.
• Experience migrating and supporting post-implementation environments.

Responsibilities

• Support daily activities of the VDI Citrix platform and delivery of new VDI solution.
• Advance technical support and manage escalations.

Skills

cross-functional collaboration

Tools

Citrix Netscaler

Virtual Apps

Virtual Desktops

Microsoft Azure Virtual Desktop

VDI technology

technical support

escalation management

migration phases

post-implementation support

Job description

Responsibilities

• Support daily activities of current VDI Citrix platform and delivery of new VDI solution.
• Advancing technical support and managing escalations.

Requirements

• 2nd or 3rd level technical support on Citrix Netscaler, Virtual Apps / Virtual Desktops, VDI Technology and Microsoft Azure Virtual Desktop.
• Work with cross-functional teams for compliance standards.
• Participate in the migration phases and Post‑implementation support and handover works.

Hard Skills

• VDI Technology
• Citrix Netscaler
• Virtual Apps
• Virtual Desktops
• Microsoft Azure Virtual Desktop
• technical support
• escalation management
• migration phases
• post-implementation support

Soft Skills

• cross-functional collaboration