ServiceNow Engineer: ITSM & Automation Lead

TEKsystems Global Services, LLC; Hong Kong; Presencial; HKD 300.000 - 420.000; Jornada completa

Descripción de la vacante

TEKsystems Global Services, LLC is seeking a ServiceNow Engineer to partner with IT teams and vendors, designing and enhancing a self-hosted ITSM platform and driving workflow automation.

Role focuses on integrating ServiceNow with internal systems, managing admin, upgrades, and ongoing development, and collaborating on release management. A strong ITIL background and PostgreSQL experience are required.

Formación

• Hands-on ServiceNow implementation, deployment and administration.
• Strong ITIL knowledge in Change, Asset, and CM.
• Proficiency in multi-platform OS operation and administration.
• Experience with PostgreSQL for maintenance.
• Bachelor's degree in CS/IT or related field.

Responsabilidades

• Integrate ServiceNow with internal systems to support ITIL processes.
• Own and manage self-hosted ITSM infrastructure, including admin, upgrades, and enhancements.
• Collaborate with vendors on release management and config changes.
• Create and maintain comprehensive documentation of the ITSM platform.

Conocimientos

ServiceNow

ITIL processes

Multi-platform OS

PostgreSQL

Educación

Bachelor's degree in Computer Science / Information Technology

Descripción del empleo

TEKsystems Global Services, LLC is seeking a ServiceNow Engineer to partner with IT teams and vendors, designing and enhancing a self-hosted ITSM platform and driving workflow automation.

Role focuses on integrating ServiceNow with internal systems, managing admin, upgrades, and ongoing development, and collaborating on release management. A strong ITIL background and PostgreSQL experience are required.