ITSM System Engineer (ServiceNow)

TEKsystems; Hong Kong Island; On-site; HKD 600,000 - 900,000; Full time

Job summary

TEKsystems is seeking a hands-on ITSM System Engineer to support a mission-critical, self-hosted ServiceNow ITSM platform in Hong Kong Island. You will administer, configure, and enhance the system, while collaborating with IT teams and vendors to meet business needs and ITIL standards.

The role requires 4+ years of ServiceNow experience, strong administration skills, and a solid grasp of ITIL CMDB processes.

Qualifications

• Minimum 4 years of experience supporting, administering, or developing ServiceNow platforms.
• Hands-on ServiceNow administration, configuration, deployment, maintenance, and release management.
• Strong knowledge of ITIL processes including Asset Management and CMDB.
• Experience delivering workflows, automation, and integrations within ServiceNow.
• Proficient in Windows and Linux system administration and troubleshooting.

Responsibilities

• Administer, maintain, and enhance the self-hosted ServiceNow platform for stability and performance.
• Design and implement ServiceNow workflows, business rules, and automation scripts.
• Manage platform configuration, upgrades, releases, patching, and plugin deployments.
• Support ServiceNow integrations with internal apps and enterprise systems.
• Monitor health, troubleshoot issues, and identify root causes across app and infra layers.
• Analyze application, middleware, Windows, and Linux logs to resolve problems.
• Collaborate with stakeholders and vendors to gather requirements and drive improvements.
• Ensure ITIL-aligned solutions and governance standards across the platform.
• Maintain CMDB data integrity, asset management, and CM practices; prepare docs.

Skills

ServiceNow administration

ITIL processes

Workflow automation

System integrations

Windows administration

Linux administration

CMDB

Documentation

Tools

Windows Server

Linux

SQL

Job description

We are seeking a hands-on ITSM System Engineer to support and enhance a mission-critical, self-hosted ServiceNow IT Service Management (ITSM) platform. This role will work closely with internal IT teams and external vendors to maintain, administer, and continuously improve the platform in alignment with business requirements and ITIL best practices. The successful candidate will be responsible for ServiceNow platform administration, workflow automation, system integrations, infrastructure support, and ongoing platform enhancements.

Key responsibilities

Administer, maintain, and enhance the self-hosted ServiceNow platform to ensure stability, performance, and availability.

Design, develop, and implement ServiceNow workflows, business rules, automation scripts, and platform enhancements.

Manage platform configuration, upgrades, releases, patching, and plugin deployments.

Support ServiceNow integrations with internal applications and enterprise systems.

Monitor system health, perform troubleshooting, and identify root causes of application and infrastructure issues.

Analyze application, middleware, Windows, and Linux logs to diagnose and resolve technical problems.

Collaborate with business stakeholders, IT teams, and vendors to gather requirements and deliver platform improvements.

Ensure ServiceNow solutions align with ITIL processes and organizational governance standards.

Support and maintain CMDB data integrity, asset management processes, and configuration management practices.

Prepare technical documentation, operational procedures, and system support materials.

About you

Minimum 4 years of experience supporting, administering, or developing ServiceNow platforms.

Strong hands-on experience with ServiceNow administration, configuration, deployment, maintenance, and release management.

Good understanding of ServiceNow architecture, modules, workflows, and platform customization.

Solid knowledge of ITIL processes, particularly: Asset Management, Configuration Management, CMDB (Configuration Management Database).

Experience developing workflows, automation, and system integrations within ServiceNow.

Strong system administration experience across both Windows and Linux environments.

Ability to analyze and troubleshoot application and operating system logs to resolve platform issues.

Experience managing self-hosted enterprise applications and related infrastructure.

Strong analytical, problem-solving, and communication skills.