Service Manager - BEP

Leadingnation; Hong Kong; On-site; HKD 900,000 - 1,800,000; Full time

Benefits offered by this job

Attractive salary and fringe benefits

Job summary

Jardine Engineering Corporation (JEC) in Hong Kong seeks an experienced Senior Service Operations Manager to lead maintenance contracts for generator and fuel systems. The role requires directing service engineers, ensuring safety and quality, and managing client relationships.

You will plan manpower, schedules, and emergency response, coordinate with internal teams and suppliers, and contribute to tender submissions and growth initiatives.

Qualifications

• Bachelor's degree in Electrical/Mechanical/Building Services or related engineering discipline.
• 8–10 years of experience in service operations, maintenance, or engineering services management.
• Experience in managing maintenance contracts, service operations, and field service teams.

Responsibilities

• Manage service operations and maintenance contracts for generator and fuel systems.
• Lead and supervise service engineers and technicians to ensure safe and effective execution.
• Monitor service quality, contractual compliance, and SLA performance.
• Plan manpower deployment, maintenance schedules, and emergency response activities.
• Manage client relationships and address operational issues and customer complaints.
• Prepare quotations, technical proposals, and support tender submissions.
• Drive operational efficiency, safety performance, and continuous improvement initiatives.
• Coordinate with internal departments, subcontractors and suppliers for timely delivery.
• Support business development and identify opportunities for service growth.

Skills

Leadership

People management

Communications

Problem solving

MS Office

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Building Services Engineering

Tools

Microsoft Office

Job description

Key Responsibilities:

• Managing service operations and maintenance contracts for generator and fuel systems.
• Leading and supervising service engineers and technicians to ensure safe and effective execution of works.
• Monitoring service quality, contractual compliance, and SLA performance.
• Planning manpower deployment, maintenance schedules, and emergency response activities.
• Managing client relationships and addressing operational issues and customer complaints.
• Preparing quotations, technical proposals, and supporting tender submissions.
• Driving operational efficiency, safety performance, and continuous improvement initiatives.
• Coordinating with internal departments, subcontractors, and suppliers to ensure timely project and service delivery.
• Supporting business development activities and identifying opportunities for service growth.

Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Building Services Engineering, or a related engineering discipline.
• Minimum 8-10 years of relevant experience in service operations, maintenance, or engineering services management.
• Proven experience in managing maintenance contracts, service operations, and field service teams.
• Strong leadership and people management skills with the ability to lead and motivate service engineers and technicians.
• Experience in generator systems, fuel systems, power generation equipment, or E&M service operations is highly preferred.
• Familiar with SLA management, customer service management, and contract administration.
• Experience in preparing quotations, technical proposals, and supporting tender submissions.
• Holder of REW and Construction Safety Green Card is preferred.
• Strong communication, problem-solving, and stakeholder management skills.
• Proficient in Microsoft Office applications.
• Good command of spoken and written English and Chinese, with Cantonese proficiency preferred.

About JEC

Jardine Engineering Corporation (JEC) is a leading provider of engineering services, sourcing &contracting expertise, delivering engineering excellence for over a century.

JEC enables customers to operate their facilities at world-class standards by providing the contracting expertise to design, supply and install building and specialised processes; facility operation and management; asset enhancement and energy management; and the sourcing of electrical and mechanical equipment and architectural fixtures.

JEC is headquartered in Hong Kong and operates throughout Asia. JEC operates joint venture businesses in Hong Kong and Thailand withTrane, one of the world leaders in air-conditioning systems, services and solutions. JEC is a member of Jardine Matheson.

About Services

JEC provides specialised operations, maintenance and renovation, ensuring clients’ properties perform to world-class standards.

With one of the largest operations and maintenance technical workforces in Hong Kong, we serve clients ranging from property developers, financial institution and public utilities to the aviation industry. We maintain commercial and other facilities to the best-in-class standards including electrical, heating, ventilation and air-conditioning systems, fire protection, security, building management and plumbing systems. Our Jardine Engineering Digital Insights (JEDI) smart platform helps clients optimise building energy management.

We offer attractive salary and fringe benefits package to the successful candidate.

For more information about our company, please visit our website: www.jec.com. Personal data provided by job applicants will be used strictly in accordance with the company's personal data policies, a copy of which will be provided immediately upon request.