Service Delivery Manager

Hitachi Rail; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Hitachi Rail in Hong Kong is seeking a seasoned professional to manage Maintenance Service Projects and lead a cross-functional delivery team. You will coordinate resources, monitor turnover, cash flow, and quality to meet contractual milestones and ensure value delivery for clients.

The role requires at least 5 years in customer service or project management, strong analytical and people skills, and fluent English and Cantonese.

Qualifications

• Bachelor’s degree in Engineering or Project Management or above.
• Minimum 5 years of Customer Service Management or Project Management experience.
• Strong analytical, problem-solving, and people management skills.
• Good leadership skills with teamwork experience.
• Good command of written and spoken English and Cantonese.

Responsibilities

• Manage the Maintenance Service Project and allocated resources, with clear objectives for turnover, cash flow, treasury, schedule, and quality.
• Support financial performance through cost control and MYB support by meeting the target (allocated) costs, thereby ensuring target margins are achieved.
• Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers in accordance with contractual milestones and key dates.
• Act as a Work Package Manager, coordinating and managing internal and external stakeholders throughout the Defect Liability Period (DLP).
• Analyze system logs and site information to identify issues and propose both short-term recovery actions and long-term improvement solutions.
• Manage obsolescence activities and develop mitigation plans to ensure long-term system supportability.

Skills

Project management

Customer service management

Leadership

Analytical thinking

People management

Stakeholder management

English & Cantonese communication

Education

Bachelor’s degree in Engineering or Project Management

Job description

About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

• Manage the Maintenance Service Project and allocated resources, with clear objectives for turnover, cash flow, treasury, schedule, and quality.
• Support financial performance through cost control and MYB support by meeting the target (allocated) costs, thereby ensuring target margins are achieved.
• Lead the service delivery team in providing Operations, Administration, and Maintenance (OAM) manual and training to customers in accordance with contractual milestones and key dates.
• Act as a Work Package Manager, coordinating and managing internal and external stakeholders throughout the Defect Liability Period (DLP).
• Analyze system logs and site information to identify issues and propose both short-term recovery actions and long-term improvement solutions.
• Manage obsolescence activities and develop mitigation plans to ensure long-term system supportability.

Qualifications

• Bachelor’s degree in Engineering or Project Management or above.
• Minimum 5 years of Customer Service Management or Project Management experience.
• Strong analytical, problem-solving, and people management skills.
• Good leadership skills with teamwork experience.
• Good command of written and spoken English and Cantonese.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.