Senior Visual Merchandiser

Tory Burch; Hong Kong; On-site; HKD 420,000 - 520,000; Full time

Benefits offered by this job

Employee discount

Executive coaching on-demand

Health & wellness benefits

Job summary

Tory Burch is seeking a seasoned Visual Merchandising leader to support the travel retail network across regions. The role focuses on planning, executing and elevating brand visuals, coordinating cross-functional teams and ensuring windows, displays and fixtures reflect the Tory Burch aesthetic.

The position requires strong communication, leadership and a proven track record in luxury retail visual presentation, with willingness to travel and train staff in-store.

Qualifications

• Minimum 5 years visual merchandising/installation and store operations experience with a luxury retailer.
• Strong organizational and management skills with the ability to multi-task.
• Fluent in Mandarin and English; excellent communication abilities.
• Proficiency in PowerPoint, Excel, Photoshop and Illustrator; comfortable with creative software and design briefs.

Responsibilities

• Elevate and implement Visual guidelines for travel retail doors, including window presentations and in-store displays.
• Provide hands-on support with coaching, training and feedback; travel frequently for store visits.
• Coordinate procurement, logistics, budgets and timelines for props, fixtures and production materials.
• Lead training initiatives and onboarding of Visual Merchandising staff in the region; maintain brand standards.

Skills

Visual Merchandising

Leadership

Communication

Travel

Multitasking

Tools

PowerPoint

Excel

Photoshop

Illustrator

Word

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present.

The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

We are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. Our culture is welcoming and inclusive— everyone is empowered to make a difference.

• We offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• You’ll receive a generous employee discount and access to exclusive sample sales.
• You’ll have access to free executive coaching on-demand.

We love seeing our employees wear our beautiful collections.

Why This Role is Tailor-Made for You Because:

A Day in the Life: JOB SUMMARY
Support the Senior Director, Visual Merchandising ROA & Japan in planning and executing all Visual related activities for the travel retail doors in all regions. This role will be assisting in managing the communication between stores/ partners, internal cross-functional corporate departments as well as external business partners. He/she is required to assist in creating a store environment that promotes our brand, showcases and moves our products and delights our customers. He/she will need to have a well-developed understanding of the Tory Burch visual presentation standards and be able to support both the administrative and creative needs of the business. This position will need to have a well-developed understanding of the Tory Burch Visual Presentation standards and strong business acumen – effectively balancing aesthetics with productivity, and be extremely creative and an effective communicator and trainer. He/ she will also provide communication channels throughout the regions to give VM information, plan and strategy and reach VM team and operational teams and store managers (Direct retails, & Travel Retails).

RESPONSIBILITIES FOCUS AREA #1: Regional Visual Merchandising Strategy & Standards

• Elevate, adapt and implement Visual guidelines, including but not limited to window presentations and in-store displays.
• Exercise independent judgment and discretion in developing strategies to uphold the Visual Merchandising standards.
• Liaison between field organizations and corporate office, communicating successes, opportunities, and needs at the field level; actively coordinate with the Senior Director, Visual Merchandising ROA & Japan
• Demonstrate a strong working relationship with internal corporate teams, store management.
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic, positive attitude.
• Contribute to maintaining all brand and operating standards to support brand consistency.
• Assist in any updates to the Global Visual Standards Manual and support/train accordingly.
• Resolve store-specific merchandising opportunities that require adaptations based on region, market, store architecture, inventory levels, and business trends.

FOCUS AREA #2: Field Focus: Hands-On Visual Support

• Support the planning, executing and follow up of key rollouts and initiatives in all Travel Retail doors.
• Frequent travel and onsite visits to provide in-the-moment coaching, training and feedback; conduct regular store visits to ensure that Visual Merchandising standards are maintained in accordance with guidelines.
• Photo management/reviews and weekly touch-bases with in-store Visual leads and store management to include submission of weekly recap noting opportunities and successes.
• Ensure that appropriate contacts/partners have seasonal directive and other Visual Merchandising collateral.
• Coordinate all orders and logistical processes to maintain each location’s prop fixture package and any Visual elements needed.

FOCUS AREA #3: CREATIVE PROCUREMENT & LOGISTICS

• Coordinate on all Purchase Order Requests and submit; help maintain all budget trackers with monthly accruals – and quarterly and annual updates
• Coordinate and submit any paperwork required to create, order, ship items both domestically and internationally
• Process and follow-up on any invoices and expenses for props, materials, vendors, contractors, and freelance help to ensure payment and accurate financial reporting
• Responsible for order/delivery of props and production materials, small VM fixtures, mannequins and furniture for all stores

FOCUS AREA #4: Leadership

• Work on the training of and partnership with Visual Merchandising talent & store associates in the field
• Participate in the development of Visual Merchandising educational/ training tools
• Coordinate and conduct Visual training sessions and workshops within the region
• Onboard new hires in order to train them on Visual Merchandising standards and guidelines

ADDITIONAL RESPONSIBILITIES NOT COVERED IN FOCUS AREAS:

• Special Projects as needed
• Support New Store Openings & Events when required
• Some Retail support/maintenance required

EDUCATION & PRIOR EXPERIENCE NEEDED

• Minimum of 5 years visual merchandising/installation and store operations experience with a luxury goods retailer
• Strong organizational, management skills with the ability to multi-task
• Well-developed written and verbal communication skills including presenting material in an organized and compelling manner
• Demonstrated ability to balance maintenance and installations on a rolling calendar
• Ability to conduct installations outside of standard working and retail boutique hours (i.e. early mornings, evenings and weekends)
• Good communication skills, fluent in Mandarin and English
• Word, PowerPoint and Excel proficiency
• Photoshop & Illustrator proficiency preferred
• Ability to work independently with strong initiative on many different types of projects simultaneously with aggressive timelines
• Willing to travel frequently

DESIRED ATTRIBUTES

• Adaptable – Change before you have to o Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
• Entrepreneurial Spirit – Own it o Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
• Collaborative – No “I” in Tory o Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to decide – Takes an inclusive approach
• Client & Brand Focus – Put yourself in Tory’s shoes o Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
• Live the Values – Being “Buddy” o Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
• Functional Expertise – Know Your Stuff o Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”

• Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance

FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life

• Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed

To Land This Role: Why You'll Want to Join Our Team:

• How We Work Together Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Founded in 2004 in New York City, Tory Burch is an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents’ effortless style, the worlds of travel, art and interiors, and women globally. The collections span ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company’s guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation. Every team member is integral to the company’s unique culture and continuing evolution.