Senior VIP Guest Experience Lead

Kowloon Shangri-La, Hong Kong; Hong Kong; On-site; HKD 223,000 - 234,000; Full time

Job summary

Kowloon Shangri-La, Hong Kong, a luxury hotel in Tsim Sha Tsui East, is seeking a Guest Relations Officer to deliver personalized service and ensure seamless daily operations for guests.

Successful candidates will have a higher diploma in hospitality, strong communication in English, Cantonese and Putonghua, and a customer-oriented mindset suited for VIP hospitality. Seniority may lead to a Senior Guest Relations Officer position.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.
• Candidates with more years of experience would be considered as Senior Guest Relations Officer.

Responsibilities

• Ensures smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

Skills

Interpersonal skills

Guest service

Customer orientation

Team player

English Cantonese Putonghua

Education

Higher Diploma or above in Hospitality Management

Job description

Kowloon Shangri-La, Hong Kong, a luxury hotel in Tsim Sha Tsui East, is seeking a Guest Relations Officer to deliver personalized service and ensure seamless daily operations for guests.

Successful candidates will have a higher diploma in hospitality, strong communication in English, Cantonese and Putonghua, and a customer-oriented mindset suited for VIP hospitality. Seniority may lead to a Senior Guest Relations Officer position.