Senior Transfer Agency Lead (HK/APAC)

Apex Group; Hong Kong; On-site; HKD 900,000 - 1,350,000; Full time

Job summary

Apex Group in Hong Kong seeks an experienced Senior Manager to lead and oversee Transfer Agency operations across Hong Kong and regional clients. You will ensure accurate processing, strong client relationships and compliance with AML/KYC and FATCA/CRS requirements.

You will mentor the Transfer Agency team, drive process improvements, support new client onboarding, and collaborate with compliance, finance and technology to maintain service excellence.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Law or related discipline.
• Minimum 6-8 years of Transfer Agency, Fund Administration or Investor Services experience.
• Minimum 2 years in a managerial or leadership role.
• Strong understanding of alternative investment fund operations and investor servicing.
• Extensive experience in AML/KYC onboarding and ongoing due diligence.
• Strong working knowledge of FATCA and CRS requirements.
• Demonstrated experience supporting Hong Kong OFC and LPF structures.
• Demonstrated experience supporting Cayman mutual funds and private funds.

Responsibilities

• Oversee day-to-day Transfer Agency operations for Hong Kong and assigned regional clients.
• Ensure timely and accurate processing of subscriptions, redemptions, transfers, conversions, distributions and capital activity.
• Review and approve complex investor transactions and exception items.
• Manage operational risks and ensure adherence to internal controls and procedures.
• Act as escalation point for operational issues and client enquiries.
• Drive operational efficiency, process enhancements and service quality improvements.
• Serve as primary relationship manager for key fund manager and institutional clients.
• Lead operational service review meetings and client discussions.
• Manage client escalations and deliver effective solutions in a timely manner.
• Support business development initiatives and participate in new client onboarding.
• Build and maintain strong relationships with clients, auditors, legal counsel, investment managers and other stakeholders.
• Provide technical oversight on investor onboarding and ongoing due diligence.
• Review and assess complex ownership structures, trust arrangements, fund-of-fund investors and institutional investors.
• Ensure compliance with Cayman Islands, Hong Kong and applicable AML/CFT requirements.
• Support periodic reviews, remediation projects and regulatory inspections.
• Work closely with Compliance, AMLCO and clients to resolve KYC deficiencies and risk-related matters.
• Provide guidance on source of wealth and source of funds assessments.
• Act as subject matter expert on FATCA and CRS requirements.
• Review investor tax classifications and self-certifications.
• Support FATCA and CRS reporting obligations for Cayman and Hong Kong fund structures.
• Advise clients and internal teams on reporting requirements, regulatory changes and industry best practices.
• Support implementation of Cayman CRS 2.0 and other regulatory initiatives.
• Assist with regulatory enquiries, reporting reviews and remediation exercises.

Skills

Leadership & People Management

Client relationship management

Communication & presentation

Time management / multitasking

AML/KYC onboarding knowledge

Education

Bachelor’s degree in Finance/Accounting/Business/Law

Job description

Apex Group in Hong Kong seeks an experienced Senior Manager to lead and oversee Transfer Agency operations across Hong Kong and regional clients. You will ensure accurate processing, strong client relationships and compliance with AML/KYC and FATCA/CRS requirements.

You will mentor the Transfer Agency team, drive process improvements, support new client onboarding, and collaborate with compliance, finance and technology to maintain service excellence.